Brighter Image™ is not a web-only company. Some competitors operate out of a basement with little or no inventory and no live help on the phone. Brighter Image™ has full time trained agents ready to answer any questions and help you with your order (over 90% of calls are answered within 15 seconds). We realize that, while the Internet makes ordering easy and efficient, it’s nice to be able to pick up the phone and talk to someone if you need help.