3 Clients We Don't Want
See Our True Service Process



The Lab Direct Teeth Whitneing process has led to the creation of our award winning client services! Every case is given close attention to detail as we update our clients as to the status of their order. From shipping your initial system and receiving your impressions to designing and creating your custom fitted bleaching trays until they ship out to you, we are here to answer any questions you may have. We’re also here even after the sell with our client care team!

We invite you to roll your mouse over the image below to see an overview of our Lab Direct™ Process.



Step 1 (Initial Order):
1-2 Business Days
Order Received
Impression System Sent
Impressions Received
1
Step 2 (Intake):
2-6 Business Days
Impressions enter the lab where they are inspected. This is where our team determines whether impressions are usable.
2
Step 3 (Pre-Processing):
4-8 Business Days
If the impressions are usable, models are poured and cured.
3
Step 4 (Lab Processing):
4-8 Business Days
A soft laminate is formed over the models of your teeth. This creates your uncut bleaching trays.
4
Step 5 (Finishing):
2-4 Business Days
The unfinished bleaching trays are then cut and fitted to the model. This is the final inspection.
5
Step 6 (Shipping):
1-2 Business Days
The bleaching trays are then packaged and shipped to you, usually the same day they are completed.
6
Step 7 (Follow Up):
Within a few days we ask that you call to follow up to ensure that you received your bleaching trays and that no additional bleaching gel is necessary.
7
Step 1 (Initial Order):
1-2 Business Days
Order Received
Impression System Sent
Impressions Received
1
Step 2 (Intake):
2-6 Business Days
Impressions enter the lab where they are poured. This is where our team determines whether impressions are usable.
2
Step 3 (Design):
4-8 Business Days
If the impressions are usable, models are scanned, a veneer is designed in CAD software, and the design is printed on a 3D Printer.
3
Step 4 (Lab Processing):
4-8 Business Days
Printed design is de-waxed, poured, burned out, injected, and devested. This creates your unpolished veneer.
4
Step 5 (Polishing):
2-4 Business Days
The unfinished veneer is then polished and fitted to the original impression. This is the final inspection.
5
Step 6 (Shipping):
1-2 Business Days
The veneer is then packaged and shipped to you, usually the same day they are completed.
6
Step 7 (Follow Up):
Within a few days we ask that you call to follow up to ensure that your veneers fit properly and that no adjustments are necessary.
7



Making Custom Bleaching Trays

what all is involved

When you asked us to whiten your smile, really, what you’ve asked us to do is go to work and create bleaching trays which will transform your existing smile. You have purchased custom design time & a lab process to make you a custom bleaching tray that fits only your smile. Every job requires pouring your smile in stone, using high quality materials to build your custom made bleaching tray, and a unique delivery method for teeth whitening system. Explaining the process helps it all make sense.

  • The following is the average time spent making a custom fitted bleaching tray. When you purchase our Teeth Whitening System, you’re actually paying for: Design Time, Processing, Lab Costs, & Account Supervision:
  • 3 Hours spent designing your custom fitted bleaching trays.
  • 11 Hours spent crafting your custom fitted bleaching trays.
  • 7 Hours spent in the lab processing & your custom trays.
  • 7 Hours spent in the lab forming and fitting your custom trays.
  • 3 Hours of time spent on data entry and customer service.

Throughout each step of the process your account status supervisor tracks the status of your custom fitted bleaching trays and ensures quality controls are met or exceeded and that your custom bleaching tray is shipped as soon as it is ready.

It takes up to a 15 member crew to design, process, and deliver each custom fitted bleaching tray. This explains why once we begin, there are NO CASH REFUNDS. The alternative is to work with us as we remake your custom fitted bleaching trays up to three (3) times. If your satisfaction depends on you receiving your bleaching trays within a specified amount of time, please, DO NOT BUY!

* Amounts of time listed are average for one cycle of the process. Amounts listed do not necessarily reflect actual time spent on your custom trays.


Becoming Our Client

requires full commitment to Lab Direct™ Process

At anytime we work on 300 to 500 live cases that need our help. When you ordered our Teeth Whitening System, you committed to our Lab Direct™ Process. As soon your order was placed, our entire team of designers, lab technicians, and client service representatives began working on your order. An account supervisor has been assigned and will ensure your bleaching trays are designed and delivered.

  • 85% of our clients are successfully completed on the first try
  • 15% of our clients require adjustments or a complete redesign

Please consider, once we start working on your custom fitted bleaching trays, there are NO CASH REFUNDS. Working together is required for complete satisfaction.

  • By becoming our client, you agree to our Lab Direct™ Process, which includes, but is not limited to the following:
  • Making, or even remaking a usable impression if needed.
  • Waiting 30 business days or more* to receive your custom trays.
  • Smile Express™ is best effort*, NOT guaranteed 14 day delivery.
  • Sending the bleaching trays back to our design lab**.
  • To sending pictures to aid in the design of your bleaching trays.

In short – just be willing to work with us until you are satisfied and the job is completed.

* Cases designated as ‘sensitive’ may require more than 14 business days for Smile Express™ and 30 business days for normal processing to complete. ** 15% of cases require veneers to be sent back for adjustment or redesign. Should your bleaching trays require adjustment or redesign, please include additional pictures and notes detailing what needs to be done to make the bleaching trays fit your smile.






Lab Direct Process Step 1

Step 1: Start by becoming a client online


Lab Direct Process Step 2

Step 2: We express you our Impression System


Lab Direct Process Step 3

Step 3: Read our simple instructions and bite down on the impression trays. Return to our lab.


Lab Direct Process Step 4

Step 4: Our Dental Lab will process your Custom Fitted Trays and return them to your door.


Lab Direct Process Step 5

Now you have a set of Custom Bleaching Trays Lab Direct with no dentist visit!