Just wanted to update, I've purchased 4 sets over the last 4 years of these BilVeneers. The customer service has been spot on every single time. Although somewhat "expensive" I think the cost is reasonable given the potential value that these provide. Watch some testimonials, they do help people change their lives socially.Best decision I've ever made. I hated my teeth and smile all of my life. These have given me confidence, and I would tell everyone to not hesitate if you are considering this.Edit: After owning these for about 18 months, I wanted to leave some more in depth feedback.Company/Customer Service: 5 stars from me in this category. I have called several times throughout the whole process, and I have always gotten professional and courteous assistance. I also did not have to wait on hold for any extended time, and have always talked to a real person pretty much right away.Durability: I am going to give this 4 stars. They aren't perfect or indestructible, but that isn't necessarily why it doesn't get a perfect score. I had bad gums towards the start, and they would slowly bleed without me knowing. After having blood on them for 18 months, the inside of them is stained with blood. It shows through to a certain extent. I soak them every single night in a denture cleaner/freshener, but that didn't prevent them from staining.Comfort: I rate the comfort 4.5. Again, not perfect, but very close here. They are not fun to eat in, but you can if you do not have an opportunity to take them out. They do take some time to "break in" when you first get them. My experience was that they were tight for about 5-7 days. I also sounded a tad strange when saying my s sounds. Which makes sense as I was talking through different teeth before.Overall: I still have to give it 5 stars overall. They literally changed my life. I worked in a sales position in furniture retail. I was pretty confident in both my talent as well as my ambitions to move up our corporate structure. When I got my new teeth, I became a new person. I smiled, which will change your world when you didn't do that before. People were looking at my smile in a GOOD way for the first time in my life. I had crooked ugly teeth my whole life, and was made fun of in elementary school and onward. My parents couldn't afford braces. After about 3 months with my teeth in my emotional state had improved two-fold. After working towards a promotion for 5 years, I got that promotion. My sales also saw a noticeable increase due to my better attitude, mood, and increase in confidence. So very literally, Brighter Image Lab changed my life. Drastically. Please do yourself a favor, get them.