Contact Brighter Image Lab

Contact Brighter Image Lab

The Brighter Image Lab Support Center

If you need help, or want to learn more about Brighter Image Lab, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!

Read Our Frequently Asked Questions

Please review our frequently asked questions to find quick answers to your questions. Often, our clients find the answer they need here without having to wait for one of our smile specialists to respond by support ticket, chat, email, or phone.


How long does it take to make the veneers?

Click here for video answer to how long does it take to make the veneers

We have two processes. We have an express that’s 15 days from the date we receive usable impressions. However, because every impression has an individual set of challenges, some of those are replaced with one designer, some have a different level designer. Some have what we call a case consult where a couple of us get together and say what happened.

So we tell everybody 30 days. We do them in batches. That’s how we make them affordable. The 3d Printers takes the same time to do one tooth as they do a plate. We can do 24 sets of what we call full arch removable veneers in the same time to do one, so we do them in batches.

But the majority of clients who come to us are seeing 30 days guaranteed, 15 days guaranteed, and if they do 30 we’re seeing them go out in 21 days. That was one of the challenges when we first got started. It wasn’t a pretty picture, and when we first got started, we tried to put disclaimers, but people were only concerned about 30 days.

How do I clean my Press On Veneers™ or BIL Veneers™?

The veneers really should be removed at night, and we recommend putting them in a denture soak (any generic brand will do). We don’t advise eating any challenging foods, i.e, tough meats, harder breads –like bagels or baguettes. And if you do eat in the veneers, we recommend you rinse them thoroughly afterward. We’d also suggest keeping your Veneers in the protective case any time you aren’t wearing them – and always remember that this is purely cosmetic and is not intended to replace the function of your real teeth.

What if I don’t like my PressOn Veneers™ or BIL Veneers™?

Our Client Services Representatives are trained to ask questions to find out the specific cause of any fit issues. They are educated on usual problem areas and can usually determine the exact cause of any fit issue within the span of a brief phone call.

We ask that our clients have the same level of commitment when requesting a remake due to fit issues, disclosing all known corrective areas by making notes, taking photos, and shooting video footage if necessary. The more information our design lab receives, the closer they will come to creating the one fit for your smile!

The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge. This gives you the chance to re-send additional impressions, photos, videos, notes, and suggestions to our design lab to assist in getting the correct fit for your teeth – all at no additional cost to you!

When will I receive my Removable Veneers?

Generally we try to ship your impression system the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping. Once we’ve received usable impressions, Standard Productions takes about 30 days, and our Smile Express takes about 14 – until we have a completed veneer. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.

For an easy to follow explanation of our process, watch this short video:

Click Here to watch this short video explanation of our process

Why order Lab Direct™ Impression Systems?

We offer the convenience of delivery directly to your door or office with lower prices, and faster service.

Is Brighter Image Lab™ a web only company?

Brighter Image™ is not a web-only company. Some competitors operate out of a basement with little or no inventory and no live help on the phone. Brighter Image™ has full time trained agents ready to answer any questions and help you with your order (over 90% of calls are answered within 15 seconds). We realize that, while the Internet makes ordering easy and efficient, it’s nice to be able to pick up the phone and talk to someone if you need help.

Is your Teeth Whitening Process safe?

YES! Studies from the Academy of General Dentistry, (AGD Impact, April 1998, p.23), during the past five years have proven the Lab Direct™ Teeth Whitening Process to be safe and effective. A small percentage of people may experience some tooth sensitivity and gum irritation, which disappears once you stop using the Lab Direct™ Teeth Whitening Process or by decreasing the amount of time you use the Lab Direct™ Teeth Whitening Process.

Why is your Hi-Intensity™ Gel better?

Brighter Image™ is the manufacturer of Hi-Intensity™ Competitive Strength Teeth Whitening Gel. We specialize in manufactoring only competitive strength teeth whitening gel. Our Hi-Intensity Competitive Strength Teeth Whitening Gel is the most preferred by top models, actors, executives and athletes.

Our Hi-Intensity™ Competitive Strength Teeth Whitening Gel is a pure blend of 30% Hi-Intensity™ carbamide peroxide with no fillers or mixed blends designed to achieve the safest, fastest, most dramatic professional results in the least amount of days with the least amount of maintenance.

Our 30% Hi-Intensity™ Competitive Strength Teeth Whitening Gel is 40% stronger than used by most dentists. You will not find a finer Hi-Quality Professional Strength 30% Hi-Intensity™ whitening Gel.

Submit A Support Ticket

We strongly recommend current clients login and submit a ticket from the account area to reduce response time and receive more individualized service. Prospective clients can use the form below.

Please select the subject of this ticket *

Full Name *

Email Address *

Your Message

*Required Fields

The Client Service Team at Brighter Image Lab is waiting to assist you

Chat With Us

Prospective clients may find our chat service answers most of their questions without having to pick up the phone or open their email inbox. Our knowledgeable Smile Specialists are ready and able to answer all sales related questions. You will find a link to chat at the bottom of every page (chat may not be available on mobile devices).

Due to the nature of our chat service, we do not recommend chatting for current clients. When our current clients chat with us, it is necessary for our Smile Specialists to copy all communication into the individual accounts, increasing response time.

Contact Us

Below, you can find our mailing address, phone number, and email address for each of our locations. In order to keep response times low, please contact us using one of the methods above first.

US Headquarters

2433 South University Drive
Fort Worth, Texas
76109
United States of America

Toll Free: 1 888 257 2455

Phone: 817 207 8200
Fax: 1 817 207 8205

Contact our Client Services Team

UK Location

456-458 The Strand
Suite 107
London WC2R 0DZ
United Kingdom

Toll Free: 0800 048 8036

Phone: 020 3318 2063
Fax: 011 1 817 207 8205

Contact our Client Services Team

AU Location

Building 2, Level 1
49 Frenchs Forest
NSW 2086
Australia

Toll Free: 1 800 628 104

Phone: (02) 8015 5616
Fax: 011 1 817 207 8205

Contact our Client Services Team

Removable Dental Veneers Online

Now Accepting New Clients

Special Pricing - Limited Time Only

  • Order your impression system below
  • Make and send impressions to our lab
  • Our lab makes & sends your veneers to you
  • Every veneer is custom made for you
  • Receive your custom veneers Lab Direct™
Yes I'm asking to be accepted as a new client of Brighter Image Lab

YES, I'M ASKING TO BE ACCEPTED AS A NEW CLIENT OF BRIGHTER IMAGE LAB

I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.

I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.

Option 1: Press On Veneers
Press On Veneers, now available in three shades
The Original Press On Veneers

Press On Veneers Our classic, beautifully designed, 100% Digitally Processed, Removable Veneers. DDS Regular Price: $1989.00

Standard Press On Veneers include the following processes and procedures:

  • System w/ 3-Way Lab Direct Processing
  • 3D Dental Scanning
  • 3D Digital Design to limit av​g. thickness
  • Machine Buffed
  • Slimline Protective Metal Storage Case
  • Standard 30 Day Processing*
  • 90 Day Limited Warranty*

2 Half Payments of:

397.50

$

Full Payment of:

795.00

$

+3 WAY PROCESSING

Option 2: BIL Veneers
BIL Veneers, now available in three shades
BIL Veneers - All New Signature Series

Bil Veneers: New for 2017- Our Master Crafted Veneers. Redesigned from the ground up to be Thinner, More Detailed, and Stronger than ever before. DDS Regular Price: $2450.00

Master Crafted BilVeneers includes all traditional Press On Veneers features plus:

  • Hand Fabricated Fine Detailing
  • Ultra HD Impression Scanning
  • Micron 4x Ultra-Thin Contouring
  • Pearl Polishing w​/ Hi-Gloss Finishing
  • Assigned Client Service Rep​.
  • Master Design​ w/ Ext​. Design Time
  • Designed w​/ Sure Fit Seal Technology

2 Half Payments of:

497.50

$

Full Payment of:

995.00

$

+3 WAY PROCESSING

​Expedite Your Order With ​
​Add-Ons For Your Veneers

*Standard 30 Day Processing
Upgrade to 14 Day Smile Express

149

$


*Standard 90 Day Warranty
Add an Additional 2 Year Warranty

$

149

Master Crafted BilVeneers

*Standard 30 Day Processing
Upgrade to 14 Day Smile Express

149

$

Master Crafted BilVeneers

$

149

*Standard 90 Day Warranty
Add an Additional 2 Year Warranty

​Brighter Image Lab Real ​ Reviews

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