fbpx

Refund and Return Policy for Custom Products

At Brighter Image Lab, we appreciate the fact that you have chosen us to design your custom dental products, and value you as our client. We just want you to be happy with your new smile, and we’ll do what we can to ensure that’s exactly what happens.

As such, we follow a very simple, 3-step philosophy:

  1. We only do the work that you have retained us to do.*
  2. We can only design to fit the dental impressions you provide us.**
  3. If it’s not right, let us fix it.***

That sums up most of what you need to know. As long as this seems fair to you, then you should find you experience with us to meet your satisfaction. Keep reading for details on the policies that stem from these philosophies.

*Retaining us to design your custom contrivance is not like purchasing an off-the-shelf product from a store, or an online retailer like Amazon. As with any company that designs a truly custom product, we can never recoup the work we put in to your job, so we do not offer refunds. We commit a surprising amount of resources to your case, even before you receive your system. For example, we assign an individual Contact Manager who reviews your case, prepares your order, and works with the design and lab teams on your behalf. You job is also assigned one of the (limited) spots in our production queue, which prevents us from offering that spot to other potential clients.

**Regarding the fit of your product, please remember that we never design to fit a client’s teeth. We can only design to fit the dental impressions we receive. Ideally, the dental impressions will be a perfect match to your teeth, but that is not always the case. Every custom product we ship fits perfectly to the molds we are given. If that product does not fit your teeth, it is because it was designed to fit an inaccurate impression and NOT because of any flaw or mistake in our process.

***We are happy to make adjustments to your existing product, make changes to the design and create a new product, or start over completely with new dental impressions – all at no cost to you! All you need to do is submit a ticket or email [email protected] and we will help you start the “Return for Adjustment” process.

(Please remember that because you are retaining us to design, based on dental impressions that we have not yet seen, we cannot and do not offer any description of the product or service to be provided. There is no recourse for an item that is “not as described”, as there is no conceivable stated description.)

Attention: Please read

Review the following options and select the appropriate choice below.

If you are an existing client and need to upload photos to your account, click this button.

Upload your photos for a free consultation

Need feedback on whether dental veneers are right for you? You can upload photos here.

Submit Your Photos for a FREE Facial Analysis and a Chance at a Bilistic Pro Tooth Polisher

You may also qualify for discounts or other special offers.



    Upload a Full Face Photo
    Upload a Close-Up Photo





    Your Story

    Do you have any special events coming up? YESNO

    I hereby authorize the use of my likeness and/or story for any and all purposes. I agree that Brighter Image Lab will not be held liable for any loss, damages of injury associated with applying for, accepting, or using their new smile. I agree that Brighter Image Lab retains the right to make any and all decisions as to the nature of the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. By submitting this form, I confirm I have read and agree to all of the terms & conditions.

    Submit Your Photos for a FREE Facial Analysis and a Chance at a Free Smile Makeover

    You may also qualify for discounts or other special offers.



      Upload a Full Face Photo
      Upload a Close-Up Photo





      Your Story

      Do you have any special events coming up? YESNO

      I hereby authorize the use of my likeness and/or story for any and all purposes. I agree that Brighter Image Lab will not be held liable for any loss, damages of injury associated with applying for, accepting, or using their new smile. I agree that Brighter Image Lab retains the right to make any and all decisions as to the nature of the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. By submitting this form, I confirm I have read and agree to all of the terms & conditions.

      We Knew You'd Be Listening!

      Select the station you heard us on below to enter to win a FREE Smile Makeover!

      ​FREE ​CONSULTATION

      Tell us ​your Smile Story ​to get a BONUS: Free Facial Analysis

      Upload Photos (close-up and full face)

      We Knew You'd Be Listening!

      Select the station you heard us on below to enter to win a FREE Smile Makeover!

      Brighter Image Lab.com
      We knew you'd be listening! Select the station you heard us on below to enter to win a FREE Smile Makeover!

      How Does This Work?

      Brighter Image Lab provides life-changing smile makeovers to thousands of clients every year.

      We also partner with a non-profit named New Life Smile who matches people like you, with public and private funding sources to hopefully cover a portion (if not ALL) of your smile makeover costs. We’re ready to help right now!

      We’ve already given away free smiles to people in your area and we’re ready to do a lot more!