We invite you to click on the steps below to see an overview of our Lab Direct™ Process.
Within a few days of receiving your veneers, we ask that you call and follow-up to ensure that they fit properly and that no adjustments are necessary.
1-3 Business Days
Order Received
Impression System Sent
2-6 Business Days
Impressions are received in our lab, where our team determines whether they are usable.
2-5 Business Days
If impressions are usable, they are scanned and prepped for design.
5-10 Business Days
Your veneer is custom-designed for your unique smile and facial features.
2-5 Business Days
Your veneer is then polished, detailed, and fitted to the original impression. This is the final inspection.
1-3 Business Days
Your veneer is then packaged and shipped to you in 1 to 3 business days.
Once your order is placed, you are enrolled in our Lab Direct™ Process, and our team of designers, lab technicians, and client service representatives begins working on your case immediately. An account supervisor is assigned to oversee your case and ensure your product is properly designed and delivered.
At any given time, we manage 300–500 active cases. Approximately 85% of custom designs are completed successfully on the first attempt, while 12–15% might require adjustments or a full redesign.
By becoming a client, you agree to the Lab Direct™ Process, which may include:
When you purchase Lab Direct™, you are paying for 3D design time, manufacturing/processing, lab/material costs, account supervision, plus a custom-made product designed specifically for your face and smile. Gaining insight into the process helps clarify the services provided, including the detailed work performed by our team, as well as the necessary participation and patience required from the client.
The following is the average time* spent creating a custom-made product:
Throughout each step of the process, your account supervisor tracks the status of your custom-made product and ensures quality controls are met or exceeded and that your custom product is shipped as soon as it is ready.
It takes up to a 15-member crew, along with significant resources and materials, to design, process, and deliver each custom-made product. As a result, once work begins on your veneer, no cash refunds are available. However, we do offer the opportunity to work with us on up to two (2) complimentary adjustments to your veneer, if needed.
* Amounts of time listed are average for one cycle of the process. Amounts listed do not necessarily reflect actual time spent on your product. Cases designated as ‘sensitive’ may require more than 14 business days for Express Processing and 30 business days for Standard Processing to complete. New Life Smile clients may experience different processing times.
* If your satisfaction depends on receiving your product within a specific timeframe, please do not place an order. We cannot guarantee delivery of a custom product by a particular date. We offer Express Processing (14-17 Days or 7-10 Days), which moves your order ahead in the queue and can affect the times listed above; however, this still does not guarantee delivery within a set timeframe.
* Read our full Terms & Conditions for further information.
Our lab takes every measure to ensure your veneers achieve a precise fit. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to 2 times, at no additional cost.
Return for Adjustment (RFA): Approximately 12–15% of cases may require minor adjustments to achieve the ideal fit—this is a normal part of the Lab Direct™ process. To ensure your satisfaction, we offer up to two (2) complimentary adjustments, provided the following conditions are met:
Important: Returns submitted after 30 days will be subject to a Late Adjustment Fee. Adjustments are not available beyond our 90-Day period.
Log in to your Account and complete the Warranty Claim Form. Claims must be filed within the appropriate timeframe, and the veneers must be returned for evaluation.
To get started, order your veneers online or by phone. You will then receive the Lab Direct™ Impression System, which includes full instructions on how to make your own impressions at home.
Once you receive your Impression System, it's time to make your own impressions—it's easier than you think! Click here to visit our Impressions Page for step-by-step video instructions.
After we receive your impressions, we design and send your custom state-of-the-art veneers—it’s that simple! Make sure to send us your "After" photos, we love to see your brand new smile!
We give away over 100 free smiles every year. To enter, join our email list. It’s the best way to keep up with Brighter Image Lab.
See if your question is answered below in our most commonly asked questions or CLICK HERE to view our full page of FAQs.
PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers®, are removable, ultra-thin removable cosmetic veneers that simply snap over your existing smile, without the need for any waiting rooms or office visits.
Almost everyone is eligible for removable veneers. Our veneers are for cosmetic use only—they’re not designed to fix any smile issues, only to enhance your appearance. If you have a need that exceeds the look of your smile, you may not be a suitable candidate.
Click here for our Smile Assessment Quiz to use as a starting point.
Taking your own impressions is a new thing for most people. We give you enough material with your Impression Kit to try 3 times, so don't worry if you don't get it right the first time. Read the instructions and watch our videos to help.
Click here to visit our Impressions Page for more information and step-by-step video instructions. If you are still worried, call us and we will help talk you through it.
Visit our True Service Process Page for detailed information about the Lab Direct Process.
Generally we try to ship your Impression System same day or the following day. All systems are Priority Shipped and delivery usually takes 1-3 business days, depending on your location. Remember that we can’t start work on your new smile until we receive your usable impressions, so the sooner you send them in the sooner you will receive your completed veneers. Plan on the same 1-3 day window for Return Shipping. If we do not receive your impressions within three (3) months of your order, it will be considered abandoned, more information can be found in our Terms & Conditions.
Once we’ve received usable impressions, Standard Processing takes about 30 Days. We also offer 14 Day Express Processing and 7 Day Ultra-Express Processing to move your order up in the design queue. However, these times are estimates, and subject to change – we do not guarantee delivery within any specific time frame.
We take every measure to ensure your veneers achieve a precise snap-fit before shipment. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to two (2) times, at no additional cost.
If an adjustment/remake is needed, we ask clients to share clear details—notes, photos, or videos—of any fit issues to help us achieve the best results. We also recommend calling our Client Services team for guidance before going through the impression process again. They can often identify the cause of any issues in just a quick call.
Follow these steps to start an Adjustment Claim:
Please Note: Due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds.
To maintain the longevity, durability, and appearance of your veneers, we always recommend removing them before eating or sleeping. However, many clients comfortably eat with them in place. If you choose to eat with the veneers in place, keep in mind they are cosmetic covers—opt for softer foods and cut items into small, manageable pieces. Avoid hard or chewy foods and always rinse your veneers thoroughly after eating.
While it’s best not to sleep in your veneers, we understand it may happen occasionally. Try to avoid it whenever possible.
To clean your veneers, we recommend putting them in our UltraSonic Cleaner with a cleaning/soaking tab (any generic brand will do). We do NOT recommend brushing your veneers with a toothbrush.
When not in use, store your veneers in their protective case. Avoid putting any excessive stress on them and remember—they are cosmetic covers, not a replacement for the function of natural teeth.
Our veneers wrap around existing teeth, and where teeth are missing, the veneer is solid to create the appearance of a full smile. They cover the front 8–10 "smile teeth," so any missing in the back won’t be covered. We have an Add-On you can add to your cart during checkout to Add Extra Teeth if you would prefer more coverage.
An "arch" refers to either the top or bottom row of teeth. Veneers are created per arch, and crafting both requires double the materials, time, and effort. From time to time, discounts may be offered when both arches are purchased together for a lower price. Make sure to sign up for our e-mails, as these special offers are only available to our subscribers.
You can find all updates on your order by logging into Your Account.
If you still need help: call, chat, or open a Support Ticket.
For any financing questions, you'll need to contact the finance company directly. You can visit their website at https://mscdevinc.com/ or e-mail them at [email protected].
Many people choose our veneers over other solutions because they require no invasive procedures—no pain or recovery time. They’re also fully reversible. Some solutions mean permanently altering your smile, with no chance to change your mind afterwards. With our removable veneers, you can always choose other options later, if needed.
When it comes to other "snap-on veneers" —they may try to look like us, but no other company really comes close. Unlike our competition, which are usually made from thermoform melted plastic—our products are sold, serviced, designed, manufactured, and detailed right here in the USA – Never outsourced! Even the best knockoffs don’t match our quality, care, and craftsmanship.
Click here to learn more about why you should choose Brighter Image Lab.
PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers® are cosmetic appliances designed exclusively to enhance the appearance of your smile. They are intended for aesthetic purposes only and are not designed to treat, repair, or replace your natural teeth.
If your needs go beyond cosmetic enhancement, removable veneers may not be the right solution for you. As a design and smile makeover lab only—we do not diagnose or treat any conditions.
Please Note: Due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds. For full details, please refer to our Terms & Conditions
Select the station you heard us on below to enter to win a FREE Smile Makeover!
Select the station you heard us on below to enter to win a FREE Smile Makeover!
Brighter Image Lab provides life-changing smile makeovers to thousands of clients every year.
We also partner with a non-profit named New Life Smile who matches people like you, with public and private funding sources to hopefully cover a portion (if not ALL) of your smile makeover costs. We’re ready to help right now!
We’ve already given away free smiles to people in your area and we’re ready to do a lot more!
If you are an existing client and need to upload photos to your account, click this button.
