What are IncrediBIL®, BIL Veneers®, & PressOn Veneers™? Am I a candidate?

PressOn Veneers™ , BIL Veneers® , and IncrediBIL Veneers® , are removable, ultra-thin dental veneers that simply snap over your existing smile, without the need for a dentist visit. Almost everyone is eligible for removable dental veneers. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate. Here is our smile assessment quiz and a chart to use as a starting point: https://brighterimagelab.com/am-i-eligible-for-brighter-image-lab/

How do I make the impressions? What if I don't do them right?

Taking impressions of your teeth is a new thing for most people. We give you enough material to try 3 times, so don't worry if you don't get it right the first time. Read the instructions and watch our videos to help. If you are still worried, call us and we will help talk you through it. Visit our Impressions Page here for more information and videos: https://brighterimagelab.com/dental-impressions-for-brighter-image-lab/

What is the process for making veneers? How long does it take to get them?

Visit our True Service Process Page for detailed information about the Lab Direct Process: https://brighterimagelab.com/additional-information-for-brighter-image-lab/ Generally we try to ship your impression system same day or the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping. Once we’ve received usable impressions, Standard Processing takes about 30 days. We also offer 14 Day Express Processing and 7 Day Ultra Express Processing to move your order up in the design queue. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame. For an easy to follow explanation of our process, watch this short video:

What if my veneers don't fit or I don't like them? Can I get a refund?

Our dental lab takes every measure to ensure your veneers achieve a precise snap-fit before shipment. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to two (2) times, at no additional cost. If a remake is needed, we ask clients to share clear details—notes, photos, or videos—of any fit issues to help our lab achieve the best results. We also recommend calling our Client Services team for guidance before redoing impressions. They can often identify the cause of fit issues in just a quick call.

Can I eat or sleep with veneers on? How do I clean veneers?

To maintain the longevity, durability, and appearance of your veneers, we always recommend removing them before eating or sleeping. However, many clients comfortably eat with them in place. If you choose to eat with the veneers in place, keep in mind they are cosmetic covers—opt for softer foods and cut items into small, manageable pieces. Avoid hard or chewy foods and always rinse your veneers thoroughly after eating. While it’s best not to sleep in your veneers, we understand it may happen occasionally. Try to avoid it whenever possible. To clean your veneers, we recommend putting them in our UltraSonic Cleaner with a denture soak (any generic brand will do). We do NOT recommend brushing your veneers with a toothbrush. When not in use, store your veneers in their protective case. Avoid putting any excessive stress on them and remember—they are cosmetic covers, not a replacement for the function of natural teeth.

Do veneers cover missing teeth? What all do they cover? What is an "arch"?

Our veneers wrap around existing teeth, and where teeth are missing, the veneer is solid to create the appearance of a full smile. A minimum of 4 teeth (6 preferred) is needed for proper fit. They cover the front 8–10 "smile teeth," so missing back molars won’t be covered. With less than that, we have difficulty anchoring the veneer properly and creating a perfect fit becomes a problem. An arch refers to either the top or bottom row of teeth. Veneers are created per arch, and crafting both requires double the materials, time, and effort. From time to time, discounts may be offered when both arches are purchased together.

Where are updates on my order? How do I contact the finance company?

You can find all updates on your order by logging into Your Account . If you still need help- call, chat, or open a Support Ticket . For any financing questions, you'll need to contact the finance company directly. You can visit their website at https://mscdevinc.com/ or e-mail them at help@mysmilepayments.com.

What makes you different than dentures or other "snap-on veneers"?

Many people choose our veneers over dentures because they’re completely pain-free and require no invasive procedures—no extractions, drilling, or recovery time. Plus, unlike dentures, our veneers don’t cover the roof of your mouth, making them a far more comfortable, livable solution. They’re also fully reversible. Opting for dentures means permanently altering your smile, but with our removable veneers, you can always choose dentures later if needed. When it comes to other "snap-on veneers" —they may try to look like us, but no other company really comes close. Unlike our competition, which are usually made from thermoform melted plastic—our products are sold, serviced, designed, manufactured, and detailed right here in the USA – Never outsourced! Even the best knockoffs don’t match our quality, care, and craftsmanship. Learn more about knockoff veneers here: https://brighterimagelab.com/knock-off/

Are there any disclaimers? What are the terms & conditions?

PressOn Veneers™ , BIL Veneers® , and IncrediBIL Veneers® are cosmetic devices designed exclusively to improve the appearance of your smile. While they can effectively cover missing, chipped, or discolored teeth, they are intended only to enhance the look of your smile—not to serve as a dental treatment or functional replacement. If your needs go beyond cosmetic enhancement, removable veneers may not be the right solution for you. As a design and smile lab—not a dental practice—we do not diagnose or treat dental conditions. Please note: due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds . For full details, please refer to our Terms & Conditions

Award Winning True Service Process - Dental Veneers

See Our True Service Process

The Brighter Image Lab True Service Process

The True Service Process has led to the creation of our award winning client services! Every case is given close attention to detail as we update our clients as to the status of their order. From shipping your initial system and receiving your impressions to designing and creating your custom product until it ships out to you, we are here to answer any questions you may have. We’re also here even after the sell with our client care team!

We invite you to roll your mouse over the image below to see an overview of our Lab Direct™ Process.

Making Custom Products

what all is involved

When you asked us to improve your life, really, what you’ve asked us to do is create a custom designed product for you. You have purchased custom design time & a lab process to make you a custom product that only fits your smile. Most jobs require designing your smile in 3D, using high quality materials to build your custom product, and a unique delivery method for your custom product. Explaining the process helps it all make sense.

The following is the average time spent making a custom made product. When you purchase Lab Direct, you’re actually paying for: 3D Design Time, Processing, Lab Costs, & Account Supervision:

3 Hours spent designing your product in 3D CAD Software.
11 Hours – creating and manufacturing with our proprietary material and equipment.
7 Hours spent in the lab processing & crafting your product.
7 Hours spent in the lab fitting and polishing your product.
>3 Hours of time spent on data entry and customer service.

Throughout each step of the process your account status supervisor tracks the status of your custom made product and ensures quality controls are met or exceeded and that your custom product is shipped as soon as it is ready.

It takes up to a 15 member crew to design, process, and deliver each custom made product. This explains why once we begin, there are NO CASH REFUNDS. The alternative is to work with us as we remake your custom veneers up to two (2) times. If your satisfaction depends on you receiving your product within a specified amount of time, please, DO NOT BUY!

* Amounts of time listed are average for one cycle of the process. Amounts listed do not necessarily reflect actual time spent on your product. New Life Smile clients may experience different processing times.

Becoming Our Client

requires full commitment to Lab Direct Process™

At anytime we work on 300 to 500 live cases that need our help. When you ordered your custom product, you committed to our Lab Direct™ Process. As soon your order was placed, our entire team of designers, lab technicians, and client service representatives began working on your order. An account supervisor has been assigned and will ensure your product is designed and delivered.

85% of our clients are successfully completed on the first try
15% of our clients require adjustments or a complete redesign

Please consider, once we start working on your case, there are NO CASH REFUNDS. Working together is required for complete satisfaction.

By becoming our client, you agree to our Lab Direct™ Process, which includes, but is not limited to the following:

Making, or even remaking a usable impression if needed.
Waiting 30 business days or more* to receive your product.
Smile Express™ is best effort*, not guaranteed 14 day delivery.
Sending the teeth veneers back to our design lab**.
To sending pictures to aid in the design of your product.

In short – just be willing to work with us until you are satisfied and the job is completed.

* Cases designated as ‘sensitive’ may require more than 14 business days for Smile Express™ and 30 business days for normal processing to complete. ** 15% of cases require product to be sent back for adjustment or redesign. Should your product require adjustment or redesign, please include additional pictures and notes detailing what needs to be done to make the product fit your smile.

Step 1

Start by ordering your veneers online and becoming a client. Choose from our three veneer offerings: PressOn Veneers, BILVeneers®, or IncrediBIL Veneers®.

Step 2

We will then ship you our Lab Direct Impression System, it has everything you need to make impressions of your teeth at home.

Step 3

Read our simple instructions and bite down on the impression trays. Once complete, ship them back to our lab for processing.

Step 4

We will design your custom product and ship it directly to your door. Now you have a new smile makeover with no dentist visit, no drilling, and no pain!

The Brighter Image Lab True Service Process

Making Custom Products

what all is involved

Becoming Our Client