What are IncrediBIL®, BIL Veneers®, & PressOn Veneers™? Am I a candidate?

PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers®, are removable, ultra-thin removable cosmetic veneers that simply snap over your existing smile, without the need for any waiting rooms or office visits. Almost everyone is eligible for removable veneers. Our veneers are for cosmetic use only—they’re not designed to fix any smile issues, only to enhance your appearance. If you have a need that exceeds the look of your smile, you may not be a suitable candidate. Click here for our Smile Assessment Quiz to use as a starting point.

How do I make the impressions? What if I don't do them right?

Taking your own impressions is a new thing for most people. We give you enough material with your Impression Kit to try 3 times, so don't worry if you don't get it right the first time. Read the instructions and watch our videos to help. Click here to visit our Impressions Page for more information and step-by-step video instructions. If you are still worried, call us and we will help talk you through it.

What is the process for making veneers? How long does it take to get them?

Visit our True Service Process Page for detailed information about the Lab Direct Process. Generally we try to ship your Impression System same day or the following day. All systems are Priority Shipped and delivery usually takes 1-3 business days, depending on your location. Remember that we can’t start work on your new smile until we receive your usable impressions, so the sooner you send them in the sooner you will receive your completed veneers. Plan on the same 1-3 day window for Return Shipping. If we do not receive your impressions within three (3) months of your order, it will be considered abandoned, more information can be found in our Terms & Conditions. Once we’ve received usable impressions, Standard Processing takes about 30 Days. We also offer 14 Day Express Processing and 7 Day Ultra-Express Processing to move your order up in the design queue. However, these times are estimates, and subject to change – we do not guarantee delivery within any specific time frame.

What if my veneers don't fit or I don't like them? Can I get a refund?

We take every measure to ensure your veneers achieve a precise snap-fit before shipment. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to two (2) times, at no additional cost. If an adjustment/remake is needed, we ask clients to share clear details—notes, photos, or videos—of any fit issues to help us achieve the best results. We also recommend calling our Client Services team for guidance before going through the impression process again. They can often identify the cause of any issues in just a quick call. Follow these steps to start an Adjustment Claim:Log into Your AccountSelect My Orders or Recent OrdersSelect View Order (beside/or below your order number)Scroll down & select Submit Your Adjustment Request Here under the “Warranty Registration / Claims / Adjustment Requests” sectionComplete each of the 3 Steps required and Submit Please Note: Due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds.

Can I eat or sleep with veneers on? How do I clean veneers?

To maintain the longevity, durability, and appearance of your veneers, we always recommend removing them before eating or sleeping. However, many clients comfortably eat with them in place. If you choose to eat with the veneers in place, keep in mind they are cosmetic covers—opt for softer foods and cut items into small, manageable pieces. Avoid hard or chewy foods and always rinse your veneers thoroughly after eating. While it’s best not to sleep in your veneers, we understand it may happen occasionally. Try to avoid it whenever possible. To clean your veneers, we recommend putting them in our UltraSonic Cleaner with a cleaning/soaking tab (any generic brand will do). We do NOT recommend brushing your veneers with a toothbrush. When not in use, store your veneers in their protective case. Avoid putting any excessive stress on them and remember—they are cosmetic covers, not a replacement for the function of natural teeth.

What all do the veneers cover? What is an "arch"?

Our veneers wrap around existing teeth, and where teeth are missing, the veneer is solid to create the appearance of a full smile. They cover the front 8–10 "smile teeth," so any missing in the back won’t be covered. We have an Add-On you can add to your cart during checkout to Add Extra Teeth if you would prefer more coverage. An "arch" refers to either the top or bottom row of teeth. Veneers are created per arch, and crafting both requires double the materials, time, and effort. From time to time, discounts may be offered when both arches are purchased together for a lower price. Make sure to sign up for our e-mails, as these special offers are only available to our subscribers.

Where are updates on my order? How do I contact the finance company?

You can find all updates on your order by logging into Your Account. If you still need help: call, chat, or open a Support Ticket. For any financing questions, you'll need to contact the finance company directly. You can visit their website at https://mscdevinc.com/ or e-mail them at help@mysmilepayments.com.

What makes you different than other options or "snap-on veneers"?

Many people choose our veneers over other solutions because they require no invasive procedures—no pain or recovery time. They’re also fully reversible. Some solutions mean permanently altering your smile, with no chance to change your mind afterwards. With our removable veneers, you can always choose other options later, if needed. When it comes to other "snap-on veneers" —they may try to look like us, but no other company really comes close. Unlike our competition, which are usually made from thermoform melted plastic—our products are sold, serviced, designed, manufactured, and detailed right here in the USA – Never outsourced! Even the best knockoffs don’t match our quality, care, and craftsmanship. Click here to learn more about why you should choose Brighter Image Lab.

Are there any disclaimers? What are the terms & conditions?

PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers® are cosmetic appliances designed exclusively to enhance the appearance of your smile. They are intended for aesthetic purposes only and are not designed to treat, repair, or replace your natural teeth. If your needs go beyond cosmetic enhancement, removable veneers may not be the right solution for you. As a design and smile makeover lab only—we do not diagnose or treat any conditions. Please Note: Due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds. For full details, please refer to our Terms & Conditions

Brighter Image Lab

See Our True Service Process

The Brighter Image Lab True Service Process

The True Service Process has led to the creation of our award winning client services! Every case is given close attention to detail as we update our clients as to the status of their order. From shipping your initial system and receiving your impressions to designing and creating your custom product until it ships out to you, we are here to answer any questions you may have.

We invite you to click on the steps below to see an overview of our Lab Direct™ Process.

Making Custom Products

what all is involved

When you asked us to improve your life, really, what you’ve asked us to do is create a custom designed product for you. You have purchased custom design time & a lab process to make you a custom product that only fits your smile. Most jobs require designing your smile in 3D, using high quality materials to build your custom product, and a unique delivery method for your custom product. Explaining the process helps it all make sense.

The following is the average time spent making a custom made product. When you purchase Lab Direct, you’re actually paying for: 3D Design Time, Processing, Lab Costs, & Account Supervision:

3 Hours spent designing your product in 3D CAD Software.
11 Hours – creating and manufacturing with our proprietary material and equipment.
7 Hours spent in the lab processing & crafting your product.
7 Hours spent in the lab fitting and polishing your product.
>3 Hours of time spent on data entry and customer service.

Throughout each step of the process your account status supervisor tracks the status of your custom made product and ensures quality controls are met or exceeded and that your custom product is shipped as soon as it is ready.

It takes up to a 15 member crew to design, process, and deliver each custom made product. This explains why once we begin, there are NO CASH REFUNDS. The alternative is to work with us as we remake your custom veneers up to two (2) times. If your satisfaction depends on you receiving your product within a specified amount of time, please, DO NOT BUY!

* Amounts of time listed are average for one cycle of the process. Amounts listed do not necessarily reflect actual time spent on your product. New Life Smile clients may experience different processing times.

* We also offer Express Processing (14-17 Days or 7-10 Days) for purchase at the time of checkout, which moves ahead in the queue — this can also affect the times listed above.

Becoming Our Client

requires full commitment to Lab Direct Process™

At anytime we work on 300 to 500 live cases that need our help. When you ordered your custom product, you committed to our Lab Direct™ Process. As soon your order was placed, our entire team of designers, lab technicians, and client service representatives began working on your order. An account supervisor has been assigned and will ensure your product is designed and delivered.

85% of our clients are successfully completed on the first try
12-15% of our clients require adjustments or a complete redesign

By becoming our client, you agree to our Lab Direct™ Process, which includes, but is not limited to the following:

Making, or even remaking a usable impression if needed.
Waiting 30 business days or more* to receive your product.
Express Processing is best effort*, not guaranteed.
Sending the veneers back to our design lab**.
To sending pictures to aid in the design of your product.

In short – just be willing to work with us until you are satisfied and the job is completed.

* Cases designated as ‘sensitive’ may require more than 14 business days for Express Processing and 30 business days for normal processing to complete. ** 12-15% of cases require the custom product to be sent back for adjustment or redesign. Should your product require adjustment or redesign, please include additional pictures and notes detailing what needs to be done to make the product fit your smile.