If you need help, or want to learn more about Brighter Image Lab, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!
We strongly recommend current clients login and submit a ticket from the account area to reduce response time and receive more individualized service. Prospective clients can use the form below.
Here are some common questions. Most clients find answers to their questions faster by reviewing our frequently asked questions page.
What are IncrediBIL®, BIL Veneers®, & PressOn Veneers™? Am I a candidate?
PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers®, are removable, ultra-thin dental veneers that simply snap over your existing smile, without the need for a dentist visit.
Almost everyone is eligible for removable dental veneers. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate.
Here is our smile assessment quiz and a chart to use as a starting point: https://brighterimagelab.com/am-i-eligible-for-brighter-image-lab/
How do I make the impressions? What if I don't do them right?
Taking impressions of your teeth is a new thing for most people. We give you enough material to try 3 times, so don't worry if you don't get it right the first time. Read the instructions and watch our videos to help. If you are still worried, call us and we will help talk you through it.
Visit our Impressions Page here for more information and videos: https://brighterimagelab.com/dental-impressions-for-brighter-image-lab/
What is the process for making veneers? How long does it take to get them?
Visit our True Service Process Page for detailed information about the Lab Direct Process: https://brighterimagelab.com/additional-information-for-brighter-image-lab/
Generally we try to ship your impression system same day or the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping.
Once we’ve received usable impressions, Standard Processing takes about 30 days. We also offer 14 Day Express Processing and 7 Day Ultra Express Processing to move your order up in the design queue.
But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.
For an easy to follow explanation of our process, watch this short video:
What if my veneers don't fit or I don't like them? Can I get a refund?
Our dental lab takes every measure to ensure your veneers achieve a precise snap-fit before shipment. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to two (2) times, at no additional cost. If a remake is needed, we ask clients to share clear details—notes, photos, or videos—of any fit issues to help our lab achieve the best results.
We also recommend calling our Client Services team for guidance before redoing impressions. They can often identify the cause of fit issues in just a quick call.
Can I eat or sleep with veneers on? How do I clean veneers?
To maintain the longevity, durability, and appearance of your veneers, we always recommend removing them before eating or sleeping. However, many clients comfortably eat with them in place. If you choose to eat with the veneers in place, keep in mind they are cosmetic covers—opt for softer foods and cut items into small, manageable pieces. Avoid hard or chewy foods and always rinse your veneers thoroughly after eating.
While it’s best not to sleep in your veneers, we understand it may happen occasionally. Try to avoid it whenever possible.
To clean your veneers, we recommend putting them in our UltraSonic Cleaner with a denture soak (any generic brand will do). We do NOT recommend brushing your veneers with a toothbrush.
When not in use, store your veneers in their protective case. Avoid putting any excessive stress on them and remember—they are cosmetic covers, not a replacement for the function of natural teeth.
Do veneers cover missing teeth? What all do they cover? What is an "arch"?
Our veneers wrap around existing teeth, and where teeth are missing, the veneer is solid to create the appearance of a full smile. A minimum of 4 teeth (6 preferred) is needed for proper fit. They cover the front 8–10 "smile teeth," so missing back molars won’t be covered. With less than that, we have difficulty anchoring the veneer properly and creating a perfect fit becomes a problem.
An arch refers to either the top or bottom row of teeth. Veneers are created per arch, and crafting both requires double the materials, time, and effort. From time to time, discounts may be offered when both arches are purchased together.
Where are updates on my order? How do I contact the finance company?
You can find all updates on your order by logging into Your Account.
If you still need help- call, chat, or open a Support Ticket.
For any financing questions, you'll need to contact the finance company directly. You can visit their website at https://mscdevinc.com/ or e-mail them at [email protected].
What makes you different than dentures or other "snap-on veneers"?
Many people choose our veneers over dentures because they’re completely pain-free and require no invasive procedures—no extractions, drilling, or recovery time. Plus, unlike dentures, our veneers don’t cover the roof of your mouth, making them a far more comfortable, livable solution.
They’re also fully reversible. Opting for dentures means permanently altering your smile, but with our removable veneers, you can always choose dentures later if needed.
When it comes to other "snap-on veneers" —they may try to look like us, but no other company really comes close. Unlike our competition, which are usually made from thermoform melted plastic—our products are sold, serviced, designed, manufactured, and detailed right here in the USA – Never outsourced! Even the best knockoffs don’t match our quality, care, and craftsmanship. Learn more about knockoff veneers here: https://brighterimagelab.com/knock-off/
Are there any disclaimers? What are the terms & conditions?
PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers® are cosmetic devices designed exclusively to improve the appearance of your smile. While they can effectively cover missing, chipped, or discolored teeth, they are intended only to enhance the look of your smile—not to serve as a dental treatment or functional replacement.
If your needs go beyond cosmetic enhancement, removable veneers may not be the right solution for you. As a design and smile lab—not a dental practice—we do not diagnose or treat dental conditions.
Please note: due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds.
For full details, please refer to our Terms & Conditions
Prospective clients may find our chat service answers most of their questions without having to pick up the phone or open their email inbox. Our knowledgeable Smile Specialists are ready and able to answer all sales related questions. You will find a link to chat at the bottom of every page (chat may not be available on mobile devices).
Below, you can find our mailing address, phone number, and email address for each of our locations. In order to keep response times low, please contact us using one of the methods above first.
2433 South University Drive
Fort Worth, Texas
76109
United States of America
Toll Free: 1 888 257 2455
Phone: 817 207 8200
Fax: 1 817 207 8205
456-458 The Strand
Suite 107
London WC2R 0DZ
United Kingdom
Toll Free: 0800 048 8036
Phone: 020 3318 2063
Fax: 011 1 817 207 8205
Building 2, Level 1
49 Frenchs Forest
NSW 2086
Australia
Toll Free: 1 800 628 104
Phone: (02) 8015 5616
Fax: 011 1 817 207 8205
I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.
-Buffering Block To Touch-Up Your Veneers
-Polishing Cloth To Re-Shine Your Veneers
-Keeps Your Veneers In "Like New" State
-$24.00 Value
-A Backup For Emergency Events
-Keep It In Your Home Or Office
-Matches The Original Design & Fit
-Never Be Without Your New Smile!
-Save 25% On Future Purchases
-Works On All Added Features For Veneers
-Use It To Purchase A 2-Year Warranty
-Put Express Processing On Your Veneers
** 6 Free Bonus Gifts are only available for clients who fully registered their veneer warranty, and provide after pictures of their new smile. Limited availability – while supplies last. **
Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.
IncrediBIL Veneers®, the first removable dental veneers designed to compete with cosmetic dentistry. IncrediBIL Veneers® stand out against our other veneer offerings for the added time and precision devoted to every stage of the design process.
IncrediBIL Veneers® : Featuring new translucent resin with unique light-reflecting properties. Full Retail Price: $3152.00
When you purchase IncrediBIL Veneers®—you’re investing in expert craftsmanship, premium materials, hours of meticulous labor, and the most realistic-looking removable veneers available on the market today.
Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.
To view pricing, complete the form below. Exclusive discounts are shared with our most interested clients—keep an eye on your email.
Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.
BIL Veneers®—our signature middle-tier option, striking the perfect balance between quality and value. Prior to the introduction of the IncrediBIL Veneers®, they showcased our most cutting-edge technology, offering a significant upgrade from our original PressOn Veneers™ and setting a new standard in smile innovation.
BIL Veneers® : Redesigned from the ground up to be thinner, more detailed, and stronger than ever before. Full Retail Price: $2197.40
When you purchase BIL Veneers®, you’re investing in quality craftsmanship, materials, and hours of dedicated labor—delivering the best removable veneer available, second only to our top-of-the-line IncrediBIL Veneers®.
Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.
To view pricing, complete the form below. Exclusive discounts are shared with our most interested clients—keep an eye on your email.
Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.
PressOn Veneers™ : Our classic, beautifully designed, and 100% digitally processed removable veneers. Full Retail Price: $1791.40
For those seeking a higher level of craftsmanship, our IncrediBIL® & BIL Veneers® set the standard in smile makeover technology—delivering the most realistic removable veneers available on the market today.
Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.
To view pricing, complete the form below. Exclusive discounts are shared with our most interested clients—keep an eye on your email.
Your Smile, Our Top Priority
Sometimes you just can’t wait! If you absolutely need your new smile as quickly as possible, upgrade your processing time to move your case to the front of the line.
Available in Express 14 Day and Ultra Express 7 Day Processing Times.
$149+
* Compared to the Standard 30 Day Processing Time
Protect Your Investment
Protect your investment and enjoy peace of mind with our Extended 2-Year Warranty.
$149
* Compared to the Standard 90 Day Warranty
New & Improved Veneer Glaze
Introducing the NEW DuraBIL Diamond Glaze —now with an exclusive, enhanced formula for the ultimate shine! This advanced glaze delivers a high-gloss, deep-polished appearance that keeps your smile sparkling and ‘DuraBIL’—just like a diamond.
$129
* Compared to the Standard Polishing Alone
#1 Seller in Teeth Whitening
Everyone deserves cleaner, brighter teeth—and now it's easier than ever. Enjoy a convenient, professional-level clean and whitening treatment—no appointment needed.
$71+
As Featured On
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Brighter Image Lab
2433 South University Drive
Fort Worth
Texas
76109
United States
If you are an existing client and need to upload photos to your account, click this button.
Select the station you heard us on below to enter to win a FREE Smile Makeover!
Select the station you heard us on below to enter to win a FREE Smile Makeover!
Brighter Image Lab provides life-changing smile makeovers to thousands of clients every year.
We also partner with a non-profit named New Life Smile who matches people like you, with public and private funding sources to hopefully cover a portion (if not ALL) of your smile makeover costs. We’re ready to help right now!
We’ve already given away free smiles to people in your area and we’re ready to do a lot more!