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The Brighter Image Lab Support Center

If you need help, or want to learn more about Brighter Image Lab, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!

We strongly recommend current clients login and submit a ticket from the account area to reduce response time and receive more individualized service. Prospective clients can use the form below.

Here are some common questions. Most clients find answers to their questions faster by reviewing our frequently asked questions page.

Read Our Frequently Asked Questions

We have two processes. We have an express that’s 15 days from the date we receive usable impressions. However, because every impression has an individual set of challenges, some of those are replaced with one designer, some have a different level designer. Some have what we call a case consult where a couple of us get together and say what happened.

So we tell everybody 30 days. We do them in batches. That’s how we make them affordable. The 3d Printers takes the same time to do one tooth as they do a plate. We can do 24 sets of what we call full arch removable veneers in the same time to do one, so we do them in batches.

But the majority of clients who come to us are seeing 30 days guaranteed, 15 days guaranteed, and if they do 30 we’re seeing them go out in 21 days. That was one of the challenges when we first got started. It wasn’t a pretty picture, and when we first got started, we tried to put disclaimers, but people were only concerned about 30 days.

The veneers really should be removed at night, and we recommend putting them in a denture soak (any generic brand will do). We don’t advise eating any challenging foods, i.e, tough meats, harder breads –like bagels or baguettes. And if you do eat in the veneers, we recommend you rinse them thoroughly afterward. We’d also suggest keeping your Veneers in the protective case any time you aren’t wearing them – and always remember that this is purely cosmetic and is not intended to replace the function of your real teeth.

Our Client Services Representatives are trained to ask questions to find out the specific cause of any fit issues. They are educated on usual problem areas and can usually determine the exact cause of any fit issue within the span of a brief phone call.

We ask that our clients have the same level of commitment when requesting a remake due to fit issues, disclosing all known corrective areas by making notes, taking photos, and shooting video footage if necessary. The more information our design lab receives, the closer they will come to creating the one fit for your smile!

The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge. This gives you the chance to re-send additional impressions, photos, videos, notes, and suggestions to our design lab to assist in getting the correct fit for your teeth – all at no additional cost to you!

Generally we try to ship your impression system the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping. Once we’ve received usable impressions, Standard Productions takes about 30 days, and our Smile Express takes about 14 – until we have a completed veneer. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.

For an easy to follow explanation of our process, watch this short video:

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Chat With Us

Prospective clients may find our chat service answers most of their questions without having to pick up the phone or open their email inbox. Our knowledgeable Smile Specialists are ready and able to answer all sales related questions. You will find a link to chat at the bottom of every page (chat may not be available on mobile devices).

Contact Us

Below, you can find our mailing address, phone number, and email address for each of our locations. In order to keep response times low, please contact us using one of the methods above first.

US Headquarters

2433 South University Drive
Fort Worth, Texas
76109
United States of America

Toll Free: 1 888 257 2455

Phone: 817 207 8200
Fax: 1 817 207 8205

UK Location

456-458 The Strand
Suite 107
London WC2R 0DZ
United Kingdom

Toll Free: 0800 048 8036

Phone: 020 3318 2063
Fax: 011 1 817 207 8205

AU Location

Building 2, Level 1
49 Frenchs Forest
NSW 2086
Australia

Toll Free: 1 800 628 104

Phone: (02) 8015 5616
Fax: 011 1 817 207 8205

Finance your New Smile
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    Select Your Veneers:

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    $149

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      Select Your Veneers:
      Press On VeneersBIL Veneers

      Select Your Arch:
      Upper ArchLower ArchBoth Arches

      My estimated Credit Score is:

      I'm prepared to make the down payment of:

      $149

      (plus 3-way processing)



      Improve Your Smile Now

      From the Palm of Your Hand - Lab Direct™ w/ No Dentist

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      YES, I'M ASKING TO BE ACCEPTED AS A NEW CLIENT OF BRIGHTER IMAGE LAB

      I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.

      6 Free Bonus Gifts

      For Fully Registered Clients



      Days  


      Hours  


      Minutes  

      Don't Wait - Order Today!

      BILHygenix™ - Antibacterial Foam Formula

      • A Easy Clean In 60 Seconds
      • No Harmful Ingredients
      • Kills Odor Causing Bacteria
      • $22.00 Value – Free for Friends of BIL

      Bilistic™ Blue Whitening Light

      • A Must Have Whitening Tool
      • Adaptable Smartphone Ports for Easy Use
      • Includes Bleaching Gel (2), Detoxification Serum (2)
      • $18.00 Value – Free for Friends Of BIL

      New "Peace Begins With A Smile" Wristbands (2)

      • From Brighter Image Lab
      • Spread Awareness of “Peace Begins With A Smile”
      • Promote our new Non-Profit Campaign
      • Help people who need us the most!

      Veneer Buffing/Polishing Kit

      • Buffing block to Touch-Up Your Veneer
      • Polishing cloth to Re-Shine Your Veneer
      • Keeps your veneers in “Like New” State
      • $24.00 Value – Free for Friends of BIL

      Entered For A Chance To Win A Free Duplicate Arch Veneer

      • A backup for Emergency Events
      • Keep it in your Home or Office
      • Matches the Original Design & Fit
      • Never Be Without your new smile!

      25% Discount on Future Veneers & Accessories

      • Save 25% on Future Purchases
      • Works on all Added Features for Veneers
      • Use it to purchase a 2-Year Warranty
      • Put express processing on your veneer

      ** 6 Free Bonus Gifts are only available for clients who fully registered their veneer warranty, and provide after pictures of their new smile. Limited availability – while supplies last. **

      IncrediBIL Veneers® : Featuring new translucent resin with unique light-reflecting properties. Full Retail Price: $3152.00

      When you purchase IncrediBIL Veneers®—you’re investing in expert craftsmanship, premium materials, hours of meticulous labor, and the most realistic-looking removable veneers available on the market today.

      Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.

      IncrediBIL Veneers®, the first removable dental veneers designed to compete with cosmetic dentistry. IncrediBIL Veneers® stand out against our other veneer offerings for the added time and precision devoted to every stage of the design process.

      IncrediBIL Veneers®

      • Exclusive Translucent Material – White & Ultra White Shades
      • Ultra-Thin & Lightweight (0.5-1.0mm)
      • Hand-Detailed with Precision & Polished to Shine
      • Sits Closest to the Gumline & Most Realistic  Look
      • Complete Facial Analysis & Fully Dynamic Smile Design
      • HD Impression Scanning
      • 3D CAD/CAM Processing
      • 4x Contouring & Digital Microscaling
      • Deep Incisal Margins for Depth and Dimension to Every Tooth
      • Sure Fit Seal Technology
      • Targeted Inter-Oral Digitization & Topographic Bite Articulation™

      IncrediBIL Veneers® : Featuring new translucent resin with unique light-reflecting properties. Full Retail Price: $3152.00

      When you purchase IncrediBIL Veneers®—you’re investing in expert craftsmanship, premium materials, hours of meticulous labor, and the most realistic-looking removable veneers available on the market today.

      Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.

      To view pricing, complete the form below. Exclusive discounts are shared with our most interested clients—keep an eye on your email.

      Single Arch
      Double Arch
      $ 1495 00 FULL RETAIL PRICE: $3152.00

      BIL Veneers® : Redesigned from the ground up to be thinner, more detailed, and stronger than ever before. Full Retail Price: $2197.40

      When you purchase BIL Veneers®, you’re investing in quality craftsmanship, materials, and hours of dedicated labor—delivering the best removable veneer available, second only to our top-of-the-line IncrediBIL Veneers®.

      Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.

      BIL Veneers®—our signature middle-tier option, striking the perfect balance between quality and value. Prior to the introduction of the IncrediBIL Veneers®, they showcased our most cutting-edge technology, offering a significant upgrade from our original PressOn Veneers™ and setting a new standard in smile innovation.

      BIL Veneers®

      • Natural & Ultra White Shades (Translucent exclusive to IncrediBIL®)
      • Thin & Lightweight (0.5-1.0mm)
      • Hand-Detailed & Polished to Shine
      • Sits Close to the Gumline
      • HD Impression Scanning
      • 3D CAD/CAM Processing
      • 4x Contouring & Digital Microscaling
      • Deep Incisal Margins
      • Sure Fit Seal Technology
      • Targeted Inter-Oral Digitization & Topographic Bite Articulation™

      BIL Veneers® : Redesigned from the ground up to be thinner, more detailed, and stronger than ever before. Full Retail Price: $2197.40

      When you purchase BIL Veneers®, you’re investing in quality craftsmanship, materials, and hours of dedicated labor—delivering the best removable veneer available, second only to our top-of-the-line IncrediBIL Veneers®.

      Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.

      To view pricing, complete the form below. Exclusive discounts are shared with our most interested clients—keep an eye on your email.

      Single Arch
      Double Arch
      $ 995 00 FULL RETAIL PRICE: $2197.40

      PressOn Veneers™ : Our classic, beautifully designed, and 100% digitally processed removable veneers. Full Retail Price: $1791.40

      While PressOn Veneers™ provide a great starting point, upgrading your veneer significantly increases the time invested by our expert smile designers and the quality of materials used.

      For those seeking a higher level of craftsmanship, our IncrediBIL® & BIL Veneers® set the standard in smile makeover technology—delivering the most realistic removable veneers available on the market today.

      Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.

      PressOn Veneers™ – The orignal snap-on removable veneer. Even though our PressOn Veneer™ is our original and entry-level option, it still surpasses ANY competitor’s knock-offs in both quality and design. It offers a more natural look that imitators simply can’t match.

      PressOn Veneers™

      • Only Available in Natural White (No Ultra White or Translucent)
      • A Noticeably Thicker Veneer (0.7 to 1.7mm)
      • 3-5% of Gumline May Show
      • 100% Digitally Designed
      • Buffed to a Shine (No 4x Contour like IncrediBIL/BIL Veneers®)

      PressOn Veneers™ : Our classic, beautifully designed, and 100% digitally processed removable veneers. Full Retail Price: $1791.40

      While PressOn Veneers™ provide a great starting point, upgrading your veneer significantly increases the time invested by our expert smile designers and the quality of materials used.

      For those seeking a higher level of craftsmanship, our IncrediBIL® & BIL Veneers® set the standard in smile makeover technology—delivering the most realistic removable veneers available on the market today.

      Click Here to View Our Add-Ons: Add Extra Teeth to Veneer, Express Processing, DuraBIL Diamond Glazing, and 2 Year Extended Warranty.

      To view pricing, complete the form below. Exclusive discounts are shared with our most interested clients—keep an eye on your email.

      Single Arch
      Double Arch
      $ 795 00 FULL RETIAL PRICE: $1791.40

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      Lab Direct - Worldwide
      Your Smile Makeover in 3 Easy Steps

      Step 1: Order your impression online or by phone and receive our Lab Direct Impression System

      Step 2: Using the Lab Direct Impression System, make impressions of your teeth by watching this detailed step-by-step video or calling one of our trained smile specialists for instructions.
      Step 3: Receive your veneers and begin wearing them. It’s that simple!

      Submit Your Photos for a FREE Facial Analysis and a Chance at a Free Smile Makeover

      You may also qualify for discounts or other special offers.

      Attention: Please read

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      If you are an existing client and need to upload photos to your account, click this button.

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      Need feedback on whether dental veneers are right for you? You can upload photos here.

      Submit Your Photos for a FREE Facial Analysis and a Chance at a Free Smile Makeover

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        Your Story

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        I hereby authorize the use of my likeness and/or story for any and all purposes. I agree that Brighter Image Lab will not be held liable for any loss, damages of injury associated with applying for, accepting, or using their new smile. I agree that Brighter Image Lab retains the right to make any and all decisions as to the nature of the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. By submitting this form, I confirm I have read and agree to all of the terms & conditions.

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        How Does This Work?

        Brighter Image Lab provides life-changing smile makeovers to thousands of clients every year.

        We also partner with a non-profit named New Life Smile who matches people like you, with public and private funding sources to hopefully cover a portion (if not ALL) of your smile makeover costs. We’re ready to help right now!

        We’ve already given away free smiles to people in your area and we’re ready to do a lot more!