New Smile Makeover Plea from Woman is Heard and Answered
Watch as Brighter Image Lab performs a Christmas miracle and gives a woman the best present with a new smile makeover.
I get the feeling that your teeth have held you back. Every once in awhile you get a message and we get them from all over the freaking world and we’re busy as we can be. I think you’ve seen when you walked in. We’re just snowed.
What would you do if you got a video like I did? You know, what would you do? You would go, “We got to do one more.” I think that nobody needs to hear that. Nobody needs to hear how bad do you want something.
You see what I’m saying? It was just a favor to me. I was just glad it worked out the way it did, that I got you. All I had to do is look at you. Sometimes it doesn’t take words.
Meet Kenna
Hey guys, today we’re doing a YouTube. We’re actually gonna do a vlog on going to see somebody. In case you don’t know Kenna, this is Kenna.
Hi!
Kenna is the one that kind of has a lot to do with our new life smile clients. And this young lady sent us a pretty compelling emotional video and it’s not the kind of video that you could ignore.
Once you receive these kind of videos, they they tend to affect you. And then it’s not just real easy to just go OK and go on about what we do. So this one kind of stuck with both of us and what was good is she’s not that far.
Announcing A New Smile Makeover…Over Lunch
You know, Kenna told me about it, so I said let’s go eat. Let’s go to lunch. Let’s see if we can go tell her we’re going to do her new life smile.
I think it’s going to change her chances and I can’t wait to see what it looks like. I hope it goes well. Kenna stayed as persistent as she can be to make sure that something happened. Then all the way in, can we go now? Can we tell her now? What about tomorrow? And so that’s kind of where we’re at.
We’re driving over there to see her now and to tell her about it. We have never done it live before. We’ve always done it over the phone and so we thought this would be a different deal. We hope it comes up pretty good for Christmas.
Yesterday, I woke up. I went to work. Pretty much an average day in the morning.
Who’s Helping Who?
Hi my name is Kim, how can I help you?
Hey Kim! We’re starving, we need your help. Can you help us?
Yeah not a problem…
And I want a Sonic burger and then she wants a Sonic number one too. But we need your help on something. Can you do as a special favor?
Yeah, what’s up?
Can you have Ashley bring it to us?
My coworker, Kim, had told me that there was a person on one of our stations that wanted to talk to me and I was like, “Oh okay.”
Don’t tell her, it’s a surprise. Okay, thank you.
I just thought they were a regular customer. I just was going about, you know, helping them when I went out there.
A Surprise New Smile Makeover
Hey you! Hey, how are you doing?
Hi Ashley, I’m Kenna.
Is this your order?
Oh Kenna!
From Brighter Image Lab.
So I was just so completely shocked. I just could not believe it.
Oh my goodness!
So I talked to Bil. This is Bil.
Nice to meet you.
Nice to meet you. And we got you in. We’re gonna do your new smile makeover.
Are you serious? I’m dead serious. Tomorrow.
Oh my God.
We’re going to try to do it tomorrow. It’s ok!
And this is Bil. This is the big man.
How are you doing?
And then Bil, I almost didn’t recognize him, because I never in a million years thought he would come to my job. Like that is just so amazing and exciting.
I got your video. I appreciate you sending it to me.
This is just something really cool to be really excited about.
If you can give us some time tomorrow. Kenna will talk to you this afternoon when you get off.
A New Smile Makeover for Christmas
This is really exciting too because it is a, you know. Like if I hadn’t gotten this, I was still like really excited that I would have the chance to even pay for it. I mean I knew it would took like a year or two, you know, for me to get the money to pay for it.
We always try to work with people who try to work for themselves. We’ll get you back as soon as possible.
This is so exciting! I’m really wanting to go into a career in graphic design.
Oh God bless you.
I put it off so long because I just knew that my teeth would hold me back, you know. This is just so exciting. It’s like-
You’re just empowered.
My life is changing. Yeah.
And we’ll get Christmas. We’ll get the new year.
I’m always just curving my lip over my teeth like right now I’m trying to cover…
I understand. We’re gonna take that away from you. We’ve got everything that we think we need and so we’re just going to start tomorrow. We’ll see you. Tell them thank you for letting us keep you this long from work. Okay? See you soon. See you tomorrow. Let’s do it tomorrow.
A Company That Cares Enough to Deliver
After that was over, I just couldn’t even believe it. I just kept thinking about how awesome that was that he had come to my job. And then I just cried a whole bunch about it because it’s such a life-changing thing that’s so exciting.
I think anybody in the world that would meet you would go, “Wow, I want to – I’ll meet with her. I’ll talk to her.” And I feel like you’ve been a friend to a lot of people that you don’t even know. And I can tell by the way you take care of people yesterday.
A New Smile Makeover isn’t a Luxury
Sometimes a girl just needs her stuff. Don’t you think? And I always get upset when people think that it’s a luxury. Yeah, I’m sorry, but taking care of yourself’s not a frickin luxury. It’s just not. It’s not. Do you agree? It’s just not a luxury.
You have to because it’s how you take care of other people. And you’ve been fortunate because you’ve bobbed and weaved with some disadvantages. But can you imagine being with two kids? Can you imagine being a single mom? Yeah, it’s just tough and it doesn’t take that much.
Today we’re going to make a few little changes about some things that you haven’t done in a while. We want to bring you back to where we think you would be if your smile wasn’t holding you back. So if you can do that, we got some help.
We’re gonna bring some people in and do some stuff and then we’re gonna come back and see if these things work. You know, we’ll go from there. Okay, let’s do it. Don’t thank me till they fit. Then we’ll do it, okay.
Amazing New Smile Makeover
Brand new smile, kiddo. Brand new smile. You know there’s always a chance, so we’ll be conservative with these. They’re going to feel weird. They’re going to feel large. In a couple days you won’t feel them at all. You look amazing. How’s all the makeup feel?
Feels great!
How’s the hair?
I mean I hope it looks great. I haven’t seen it yet.
So, let’s start with the tops. Let’s try these bottoms right quick. Let me see again. They look amazing, absolutely amazing. Got a little bit of lipstick. Okay, let’s try this. Give it a second. Bite into them. Let’s see what we’ve got. They look great for my side.
I know. It’s crazy isn’t it? Look at that. Hold it straight up real quick. Can you see? It’ll be okay, okay. Give it a minute, okay. It’ll be alright. Hold on, we don’t want to ruin your makeup, okay? What are you hoping it’ll do? You just feel better about yourself everywhere you go?
Yeah.
Let me see. I think they look amazing. How’s the hair feel?
Great.
Clothes feel?
Awesome, thank you.
You think you can be ready for Christmas?
Oh yeah.
(Re) Learning To Smile
And you’re gonna learn to smile for me? You think?
Oh yeah.
And when you do, do what you can to not so cover your teeth, because I don’t think anyone’s ever gonna think that your teeth aren’t – you see what I’m saying? It’s gonna take a while. I don’t think we have a lot to do. We’re gonna take a picture of me and you and then we’re gonna wrap it up. If you can imagine that. It’s been a long day.
It has been a very long day.
But you don’t have to worry about your smile holding you back anymore.
Never again.
It’s been a big deal for us and I know it has been. It’ll be okay. It’s a big world isn’t it?
I’m sorry.
I know.
It’s just so exciting!
Hopefully it’ll give you the confidence to do something different this year. Feel good?
Yeah.
You feel better?
Oh yeah.
I think you’re gonna shock people.
Can’t wait to show off her New Smile Makeover
I’m going right to my job.
And show them? Even though you’re not working?
Even though I’m not working, I’m going down there.
Well then let me get you there. You’re gonna send me texts and we’re gonna do some stuff. And hopefully what’ll happen is, it’ll just inspire some other people who shouldn’t have been so far behind. I hope you know it’s been a pleasure for me to do this for you. You see what I’m saying? It’s been a big deal. Every once in a while…
I wish that I had the words.
You don’t have to thank me, you’ve thanked me enough.
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