Scammed by Instasmile?
We often get calls from clients who felt like they were scammed by Instasmile. Usually, we try to give people the benefit of the doubt, but we kept receiving calls from clients who felt like they were scammed.
One client in particular contacted us claiming to be scammed by Instasmile. We felt that his story was compelling enough to share. So, was this real Brighter Image Lab client scammed by Instasmile? Watch this video and decide for yourself.
The Difference in Quality
One thing I definitely know about ours is that people think that they’re real veneers.
…and they look polished and chiseled.
Oh that looks good.
People don’t know it, but when I met you I did tell you it was gonna be kind of a challenge.
Yeah you did say that.
But I think it worked out good.
Realistic Look of Brighter Image Lab Veneers
Those look so good.
Well, I know if they if they didn’t you would have damn sure said I’m out.
I know why he’s doing it, but I don’t need it.
I will tell you the one thing you guys don’t know that you did for me is I’ve ignored the under 25 crowd.
Bil Meets Doug and Justin
Doug? Bil Watson.
Nice to meet you.
Hey what is your name again?
Nice to meet ya.
Heather comes in here last week and she says hey we’ve got this guy who bought something online that he’s not happy with. He thought it was something and wants to know if…
…we can help him.
Doug’s Search For a Smile Solution
So yeah so basically about 6 months ago I think you know I started like looking into stuff like this and obviously veneers they’re like crazy expensive you know. Five thousand dollars…
Twenty thousand dollars, I don’t know and so you know obviously stuff started popping up and searching the web and all that and you know I see you guys and then so I start you know kind of saving up money.
Finding “Press On Veneers”, Getting Scammed By Instasmile?
I’m on Instagram one day I think it was Instagram and I ironically enough Instagram but I’m like scrolling and it’s a sponsored ad and it’s saying like you know snap on you know Press On Veneers, whatever for $499 or something like that. So I’m like oh they must like kind of be having a sale, I guess.
So then I basically just bought them instantly and I was like okay this is gonna be good and I realized that it wasn’t you guys it was a different company. And I but I was just like oh it’s probably the same thing. But I get them and they’re like I mean you seen them so, you know…
Just just a hunk of junk, just, just uh I’m surprised I haven’t thrown them away.
Do you have with you?
Hold on, I think they’re in the trash no…Just kidding.
What gets me is that if you can if you look at them then you go I see what they are. Like if they said, “Hey, I’m going to sell you a bleaching tray,” or, “We’re going to vacuum over, we’re just going to take a vacuum form and we’re going to cover your teeth, and then you’ll have the same teeth they’ll just look whiter.”
We’ll just look plastic, basic…
Yeah, or “If you’re missing one, we’ll fill it in.” Then I don’t think people would be so mad. I believe whole-heartedly that every person I’ve talked to wouldn’t have bought unless they thought they were buying us.
Instasmile Posing As Brighter Image Lab?
Exactly, yeah. Looking up their Facebook page, looking up their Instagram, and this was before they started making them and you know it’s kind of like I was like I just called them I even said on the phone, I was like, so it’s like bright, you know like bright, it’s like like the Brighter Image look Lab, right? And they’re like, yeah, it’s literally what they said.
But almost everyone that calls us is, “Bil I want you to know that I thought I was buying the same thing.”
A Salesman Needs A Smile
I’m actually a door-to-door salesman so I sell alarms. I’m also a musician too, so that’s why this is like super important to me. Because like I’m starting to like gain a little bit of you know traction through social media outlets and my music that I’m releasing and like stuff like that so on image is a big deal.
I will tell you that our motto of this company is everything matters yeah in 10%, 5%, 2%, 3% I know you think it’s 3% to me it’s 30% it’s enough for me to keep my mouth shut. Any conversation I should be smiling in.
The Instant Smile Letdown
Yeah, I waited I waited about two months for these things, and I was like anxiously waiting like this like man my whole life’s about to change. You know that’s basically what I thought, you know. And you know obviously you can you can probably imagine how pumped up I was you know just to get these and then I got them just like literally devastating.
Just like man, I mean I almost cried, and I was like dude this, yeah it is, it just, it was ridiculous.
Is it believable? Like if they look really close at somebody, are they believable? And then they put a lot of trust in you, like for instance if I make these for you there’s any situation they’re going to get photography of you in a band. You up close, of you in conversation and you don’t want to have the stop and think, “I wonder if that’s noticeable?”
If so, you might as well just shut your mouth. What would you compare them to?
Have you ever seen anything like them?
I say these things here ya go to Party City and get ’em for a dollar. There’s a little, you know, vampire teeth, that’s what these are.
Doug’s First Contact
But, you get off the phone with one of the girls that works for us. She came right in and says hey can I print this? I want to tell you about this guy, and she said you were pretty upset.
I was, I was I mean almost like I was almost crying when I did when I was talking to her.
You don’t seem like a guy that what would take losing that much money very easy.
No, I’m not. I’m not usually, no, I’m not I mean. I don’t want to…trust me I’m gonna be on the phone with them again, and I’m gonna try to do whatever I can, but I mean yeah, it just it sucks. It really does. You have you have one of yours?
Seeing The Press On Veneer
Yeah, yeah I can find one. Give me half second.
Okay, here’s one I’ve got for us.
Is it ok if I touch them?
Yeah, they’re just so tight. You, like…
The Digital Design Difference
If you look at that, listen to it. They’re like, if you hear it, it’ll snap on, if I push it hard enough. But these aren’t coming off, and and so when we get them lined up, they, they’re on and you’re not spitting it out for nothing. I mean I can’t get it off, because it’s, we do it with…We engineer, and scan these and design these within microns.
To give you an idea an eyelash is about ten or fifteen microns so we design within five microns of the same size usually in some places and other places we have to do a more.
The Unnatural Look of Instasmile
But, without like these are just you put this in your mouth it just looks like ghost white and looks like to us, this doesn’t have any color. Like it’s just like, a like, a white house white where this looks it’s a natural tooth shade. The other thing I think is is that people don’t realize how how cheap they feel yeah compared and…
Compared to these, yeah.
Like that I think when they feel these…
They feel like veneers, yeah.
The Big Lie
The big deception, I think in my mind is that they don’t realize how strong these are compared to this it’s just…
Yeah, I mean that’s actually like, it’s like a rock…
If you were…
Basically…It’s like, you know, it’s like a hard, it’s you know it’s not like this, it’s not like plastic.
I always tell people if we were to cut this tooth out right here and put that one tooth on your tooth and shave it where we cut it, it would feel like you had one veneer put on your tooth.
As I lived in California before this, so whenever I actually ordered these, I was still in California. And just with that, it’s kind of crazy that like randomly I was, they were like okay you’re going back to Texas. And now I’m here, and now I’m close to you guys.
Not A Paid Promotion
That’s just kind of crazy how it works, but yeah, if I could say anything I mean this isn’t a paid, they’re not paying me to do this. Like you guys aren’t paying me, this is, this is real. This is what I really ordered, I mean like I could put them on, get them on for you. Yeah, okay. I’ll just…Let me see this, ok.
I’ll just put them on, they just look ridiculous. Hey guys! Wow, look at me, my Instasmile. Wow, yeah, looks like crap. I mean I ordered these here for my mouth. So let’s just go right here to the trash right, over there.
So I understand.
But yeah that’s basically I feel about it.
I know that that’s never fun.
The days that you’re got in front of your, you want your best days and the last thing you want to do is go, “Hey I’m doing something that makes me look stupid.”
Instasmile is Not the Same As Brighter Image Lab
But I do appreciate you helping us tell people that we’re not, it’s not the same. I don’t think they would get it without you, so with that, I want you know it’s not going to be lost…Um, I am gonna do what I can to make sure people don’t feel the same way.
You need these. These are the ones, these right here these are just trash is I don’t even know what to say, I mean you can even listen to it. Here, oh this is real, this is what I really ordered. I really paid my money for these, and it is their classic I mean you can play dice with them or something, I don’t know.
That wasn’t even a little bit of money
It was a lot, yeah.
Like, it wasn’t like it was throw away money. It’s not like, hey, it would be like bar money?
Yeah, it was more than a car payment worth money, so, no.
I will do what I can next week we’ll get these built for you. You know we have to have some before and after pictures. We’ve got some building to do on your teeth. If we do these it’s gonna take you getting used to it.
I’m gonna do what I can to give you a smile that’s believable, and it doesn’t hold you back. And my job is never to make you look worse.
And, so hopefully next time I hear from your wife its all thumbs up.
Every situation is different, but hopefully I’ll get you something that’s competitive. I will tell you that all we can do is hope for the best.
So we’ll see, but thanks for coming in. Boom, thank you.
Justin Gets a Smile Makeover
This kid’s got the look, we might ought to do him a set of veneers. We’ve been thinking about doing a makeover for these guys who have everything but the smile.
I was skating. I just fell I hit my in my chin on the ground…
With, that doesn’t come out? Those…
I chipped these ones.
Let me tell you what they’re doing. They’re baby teeth and they’re making your other teeth be baby teeth. That doesn’t come out?
No I can’t take them out.
Ok, they are permanent.
So pretty much when they did it they pretty much grind my two front teeth down, so they are like shark teeth.
Yeah, and they just put these in.
The rest of them weren’t growing. Uh, go ahead and get me two sets of teeth give me three sets of impressions…
This client who felt scammed by Instasmile came to our office to tell his story, but we hear from countless clients who claim they were scammed. We hear from clients who feel scammed by Instasmile in places like: UK, Berlin, Hamburg, Munich, Frankfurt, Germany, Paris, Marseille, Lyon, France, London, Manchester, Birmingham, Liverpool, Leeds, Bristol, Nottingham, Britain United Kingdom, Glasgow, Edinburgh, Dundee, Scotland, Rome, Florence, Venice, Milan, Naples, Italy, Helsinki, Finland, Copenhagen, Denmark, Prague, Czech Republic, Sofia, Bulgaria, Brussels, Antwerp, Belgium, Lisbon, Portugal, Vienna, Austria, Athens, Greece, Stockholm, Sweden, Bratislava, Slovakia, Bucharest, Romania, Bucharest, Dublin, Cork, Galway, Limerick, Ireland, Belfast, Derry, Northern Ireland, Norway, Oslo, Netherlands, Amsterdam, Monaco, Monaco, Luxembourg City, Luxembourg, Warsaw, Poland, and any area in Europe.