Frequently Asked Questions
Please review our frequently asked questions below to find quick answers to your questions. Often, our clients find the answer they need here without having to wait for one of our smile specialists to respond by support ticket, chat, email, or phone.
If you cannot find the answers on this page, please feel free to contact us by clicking here.
FAQ Sections
Before You Buy
Can I be a candidate for dental veneers?
Almost everyone is eligible for PressOn Veneers, BIL Veneers® or IncrediBil Veneers®. Clients young and old experience every day what a new smile can do for them. For the small amount of time they invest, they are thrilled that they receive a lifetime of happiness having the ability and confidence to smile again without ever having to step foot into a dentist office.
Our veneers are great for:
- Clients with gapped, crooked, stained, or missing teeth
- Clients not eligible for bridges or implants
- Clients wanting to improve their existing smile
- Clients looking for a removable denture replacement
PressOn Veneers, BIL Veneers®, and IncrediBil Veneers® are specifically designed as a cosmetic contrivances. Their sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our removable veneers only replaces the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate for the PressOn Veneers, BIL Veneers® or IncrediBil Veneers® contrivances, as it is not suitable for any other use. We are design lab professionals, not dentists! We always recommend you continue and maintain regular oral health visits with your dentist.
Here is our smile assessment quiz and a chart we use as a starting point when helping a client determine if they might be able to use our product *Brighter Image Lab® does not qualify you as a candidate for veneers, while we make recommendations as to who would be an ideal candidate, if you decide to move forward you acknowledge responsibility at your own risk* https://brighterimagelab.com/am-i-eligible-for-brighter-image-lab/
What all is involved with making dental veneers?
When you ask us to improve your smile, really, what you’re asking us to do is go to work and create a new redesign over your existing smile. You purchase custom design time & a lab process to make you a custom veneer that fits only your smile. Every job requires re-designing your smile in 3D, using high quality materials to build your custom made veneer, and a unique delivery method for your dental veneer. Explaining the process helps it all make sense.
The following is the average time spent making a custom made veneer. When you purchase Dental Veneers, you’re actually paying for: 3D Design Time, Proprietary Processing, Lab Costs, & Account Supervision*:
- 3 Hours designing your veneers in 3D CAD Software.
- 11 Hours - creating and manufacturing with our proprietary material and equipment.
- 7 Hours in the lab processing & crafting your veneers.
- 7 Hours in the lab fitting and polishing your veneers.
- 3 Hours of data entry and customer service.
Throughout each step of the process your account status supervisor tracks the status of your custom made veneer and ensures quality controls are met or exceeded and that your custom veneer is shipped as soon as it is ready.
It takes up to a 15 member crew to design, process, and deliver each custom made veneer. This explains why once we begin, there are NO CASH REFUNDS. The alternative is to work with us as we remake your veneers up to two (2) times.
* Amounts of time listed are average for one cycle of the process. Amounts listed do not necessarily reflect actual time spent on your veneer.
How old do I have to be to order dental veneers?
Clients of all ages enjoy the new smile created for them using removable dental veneers. If you are concerned you may not be the right age for removable veneers, please call or chat with one of our smile experts.
How do I make the impressions?
Taking impressions of your teeth is a new thing for most people. We give you enough material to try 3 times, so don't worry if you don't get it right the first time. Read the instructions and watch our videos online to help. If you are still worried, call us and we will help talk you through it. We have helped thousands of people do this before, so there is no reason why you can't do it too!
Learn more about How to Do Impressions here.
*If you have advanced gum disease, very loose teeth, infection or swelling, or any other condition that might prevent you from making impressions of your teeth, we ask that you please consult with your dentist, prior to using our impression system.
What commitment is required for dental veneers?
Becoming Our Client requires your full commitment
At anytime we work on 250 to 300 live cases that need our help. When you order PressOn Veneers, BIL Veneers® or IncrediBil Veneers®, you commit to a new smile redesign. As soon as your order is placed, our entire team of designers, lab technicians, and client service representatives begin working on your removable veneers. An account supervisor is assigned and will ensure your removable dental veneer is completed to our highest standards.
- 85% of our clients are successfully completed on the first try
- 15% of clients require adjustments or a complete redesign
For the reasons mentioned above, please consider, once we process your order there are NO CANCELLATIONS & NO CASH REFUNDS. Working together is required for complete satisfaction.
- By becoming our client, you agree to commit to the following:
- Making, or even remaking a usable impression if needed.
- Waiting 30 business days or more* to receive your veneers.
- Sending the veneers back to our design lab**.
- To sending pictures to aid in the design of your veneers.
In short – just be willing to work with us until you are satisfied and the job is completed
* Cases designated as ‘sensitive’ may require more than 30 business days to complete the order.
** 15% of cases require veneers to be sent back for adjustment or redesign. Should your veneers require adjustment or redesign, please include additional pictures and notes detailing what needs to be done to make the veneers fit your smile.
Where can I find the terms and conditions?
Our terms and conditions can be found by clicking here.
Are there any disclaimers?
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are specifically designed as cosmetic contrivances. Its sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our veneer only replaces the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate for the PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® contrivances, as it is not suitable for any other use. We are design lab professionals, not dentists.
Who may benefit from your teeth whitening process?
Almost everyone will have noticeable results. Our Lab Direct Teeth Whitening Process will not whiten crowns, fillings, or porcelain veneers past their original color, nor will it whiten the dark areas left by gum recession. Our Lab Direct Teeth Whitening Process will whiten stains left by food and beverage consumption (red wine, coffee, tea), smoking, medication (minocycline and tetracycline), and natural aging.
Can I really take my own impressions?
Well, the [impression] system was a big deal. The technology is off the charts. The things that we do every day weren’t possible years ago. The new technology, the new impression material is so incredibly sophisticated that there is no longer any value in paying your doctor 100’s of dollars for him to show you how to make an impression. You also have technology that does what’s called model manipulation. If you didn’t read the instructions, if you sent in a bad impression, and you asked us to build your smile based on a compromised impression, we can fix it. If we get a bite mark we can build a smile on it as long as we have a gumline. So with that, that’s all we need is a bottom bite, and a gumline and we’re done - we’ll fix it if it’s bad. The technology is what’s made it. If it wasn’t for the impression system, it would be dead.
Our Clients Are Proof
Order Removable Dental Veneers
Lab Direct – No Dentist Visit
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Product Information: General
What is an arch?
“Arch” is just a dental term for a full row of teeth. An upper arch is made up of all your top teeth, and a lower arch is all of your bottom teeth. We can make veneers for just your top arch, just your bottom arch, or both arches together. We recommend getting both arches at the same time, if your budget allows for it, but you know your situation best and we can help you either way.
When you purchase Bilistic Infusion Trays found in our Bilistic Teeth Cleaning Systems, you will receive both the upper and lower arches.
What happens when I send you my impressions?
For Teeth Whitening Clients:
If your impressions are determined to be usable, our lab technicians will use them to create your custom Bilistic Infusion Trays. They will then send them back to you, usually within 24 hours.
For Dental Veneer Clients:
If your impressions are determined to be usable, our team scans them into 3D CAD/CAM software which allows us to see what your existing smile looks like. We then build a smile to match your existing smile, filling in any missing, cracked, or chipped teeth. Your design is then sent back to our technicians where they craft a quality set of PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers®, made to press on to your existing smile and give you the smile you’ve always dreamed of.
If for some reason, we can’t use the impressions you send us, we’ll make detailed notes about why, give you specific feedback on how to avoid that issue, and send you another impressions system automatically, at no charge. A great veneer starts with a great impression and our job is to help you accomplish that in whatever way we can.
If you have advanced gum disease, very loose teeth, infection or swelling, or any other condition that might prevent you from making impressions of your teeth, we ask that you please consult with your dentist, prior to using our impression system.
Why should I order Lab Direct instead of through my dentist?
Pricing is probably the biggest reason our clients choose us over the dentist. When you purchase Lab Direct, you are effectively cutting out the “middle-man”. This saves you not only money, but the time you spend away from work or family on dentist visits. Some clients say dentists have used high pressure sales tactics to sell extravagant treatment plans.
We also offer the convenience of delivery directly to your door or office with lower prices, and faster service as most dentist offices use dental labs like ours to create veneers and custom teeth whitening trays.
So perhaps you should be asking: “Why order things from the dentist that I can do myself from the comfort of my own home?
Product Information: Dental Veneers
What holds the dental veneer in place?
Our veneers hold to your teeth the same way a glove stays on your hand. Because they're custom fit, they naturally anchor to the backs of your teeth and then your mouth's own natural suction holds them in place. This way there is no glue or adhesive necessary in most cases.
Can I eat with dental veneers on?
We recommend not to eat in your veneers, but based on feedback from our clients, we believe that the vast majority of our clients can - and do - eat while wearing the veneers. If you choose to eat with the veneers in place, we strongly encourage you to remember that you're wearing a cosmetic cover, and choose your food options accordingly.
For example, eating fish or chicken would be better than trying to eat a well-done steak, and regardless, we'd suggest cutting your food into smaller, more manageable pieces. Mashed potatoes would be a safer choice than carrots, and an apple slice might be fine, whereas I wouldn't recommend biting into a whole apple. Basically, do whatever you can to avoid challenging the veneers, and be sure to rinse them out thoroughly after eating.
How long do dental veneers last?
It depends on how you use your veneers. Some people only wear them for special occasions and don't eat with them. Others wear them every day and do eat with them. With good care, your veneers can last 3-5 years.
Can I sleep in dental veneers?
We do not recommend that you sleep while wearing the veneers. Instead, you should put them in water with a denture tablet overnight to keep them clean and healthy.
How long does it take to make the dental veneers?
We will usually send your impression package the next day after you order. It will come by mail and take 1-3 days to get there. Take your time when making the impressions, but remember that we can't start on your new smile until you send them back. That will also take 1-3 days. It usually takes 30 days for us to make a veneer with regular production, or 14-17 days with Smile Express. Please know that these times are estimates and may change - we cannot promise it by a certain date.
What are PressOn Veneers / Bil Veneers / IncrediBil Veneers?
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are removable, ultra-thin dental veneers that simply snap over your existing smile. It was the mission of our design lab to remove the dentist from the process of getting the perfect smile. The result of our labor were affordable, beautiful, removable dental veneers without the need for a dentist visit. PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are strong and durable, allowing you to eat or drink while wearing them. Our dental veneers are also easy to maintain, requiring little more than denture cleaner to clean them.
The material used to create the PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® make them ultra-thin and very durable. They simply snap over your existing teeth to give you the perfect smile instantly, especially if you have chips, stains, missing, or gapped teeth.
Dental veneers are a new lease on life for many clients who felt they would have to settle for the reality of their broken, unsightly smiles. They have instilled self-confidence and boosted the self-esteem of countless people all over the world.
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are specifically designed as a cosmetic contrivances. Their sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate for the PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® contrivances, as they are not suitable for any other use. We are design lab professionals, not dentists.
Can dental veneers damage the existing teeth?
There is no drilling, shots, grinding, or any other procedure necessary to wear dental veneers. PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are completely reversible and cause no damage to existing teeth.
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are specifically designed as cosmetic contrivances. Their sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate for the PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® contrivances, as they are not suitable for any other use. We are design lab professionals, not dentists.
Can I still speak with dental veneers in my mouth?
We have clients who are musicians, public speakers, presenters, phone support agents, singers and many other professions that require clear speech. Most people will need some time to adjust to speaking with the veneers In place, but any impediments or lisps can be overcome with practice.
Do dental veneers cover missing teeth?
Our veneers are great for people who are missing teeth. The veneer will wrap around your remaining teeth like a shell, and where you’re missing teeth, it will be solid – in the shape of a tooth. Giving you a full, and uniform smile.
Each veneer needs a minimum or 4 teeth in order to hold in place properly, but we really prefer at least 6. With less than that, we have difficulty anchoring the veneer properly and creating a perfect fit becomes a problem. This page explains a little more in depth: https://brighterimagelab.com/am-i-eligible-for-brighter-image-lab/
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are specifically designed as cosmetic contrivances. Their sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate for the PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® contrivances, as it is not suitable for any other use. We are design lab professionals, not dentists.
Do dental veneers work with sensitive teeth?
No significant issues regarding tooth sensitivity while wearing removable veneers have been reported to us. We do recognize that our veneers are designed to be tight when a client first tries them on. This tightness does subside as you become acclimated to the veneer. If you experience further pain while wearing the removable veneer, we ask that you discontinue use. Any concerns regarding use of removable dental veneers for clients who have sensitive teeth should be directed to a smile expert.
Do dental veneers get stains?
Veneers are made from a non-porous material that is resistant to stains. They won't stain as long as you don't use anything too harsh on them, like toothpaste. Tea, wine, coffee, and tobacco will all appear to stain your veneers. Clean your veneers with a soft cloth and soak them in denture cleaner every day. If they do get stained, we offer the veneer rejuvenation process to make them look new again.
How do I clean my PressOn Veneers / BIL Veneers / IncrediBil Veneers?
The veneers really should be removed at night, and we recommend putting them in our UltraSonic Cleaner with a denture soak (any generic brand will do). We don't recommend you eat in your veneers. If you do decide to eat with them in, we advise not to eat any challenging foods, i.e, tough meats, harder breads –like bagels or baguettes. And if you do eat in the veneers, we recommend you rinse them thoroughly afterward. We’d also suggest keeping your veneers in the protective case any time you aren’t wearing them – and always remember that this is purely cosmetic and is not intended to replace the function of your real teeth.
Will I ever need a replacement for dental veneers?
Our Veneers are made from a proprietary dental resin! It is a crystallized resin, originally developed by NASA and is used particularly for its strength and durability. It is designed to last for years with the appropriate care.
What shades do your dental veneers come in?
We offer a “Bright White”, a “Natural White”, and then a “Translucent White" -exclusive to IncrediBIL Veneers®. Our most popular shade – by far – is the Natural White. It gives the appearance of a well-manicured smile, without being overbearing or fake. Generally we only recommend the Bright White for clients who are performers, and need their smile to ‘pop’ from across the room. For the most realistic look, the Translucent White available only with the IncrediBIL Veneers® is the best option.
Which teeth can dental veneers cover?
The veneers we make cover the first 8-10 teeth. They don’t go all the way to the back of the mouth. So missing back molars will not prevent you from getting a veneer, but those spaces also won’t be covered or filled.
Do dental veneers cover top and bottom teeth?
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are all offered on a per arch basis. The top and bottom teeth arches are created separately and thus require double the effort to create your amazing new smile. As such, to build both arches requires double the cost. From time to time we do offer a discount when clients purchase both arches at the same time. We do also offer 2 Easy Payments to make this more affordable.
What is the process for making dental veneers?
When you place your order, we ship you a specialized impression system that has all of the materials and instructions you’ll need to take impressions of your own teeth at home. You’ll also get a pre-paid envelope for returning your completed impressions to our lab. Once we get your impressions we’ll use 3D scanning to create a digital model of your teeth, and our designers use that model to determine the fit and look of your veneers. That design is sent to our lab, where it’s created, and then detailed and polished by hand. Your completed veneer will go through 2 phases of quality control, and eventually be shipped right back to your door.
How do you get dental veneers to fit my teeth?
We ship you a specialized impression system that has all of the materials and instructions you’ll need to take impressions of your own teeth at home. You’ll also get a pre-paid envelope for returning your completed impressions to our lab. Once we get your impressions we’ll use 3D scanning to create a digital model of your teeth, and our designers use that model to determine the fit and look of your veneers. For an easy to follow explanation of our process, you can also watch this short video:
Do I have to get regular fittings?
Once we get your impressions we’ll use 3D scanning to create a digital model of your teeth, and our designers use that model to determine the fit and look of your veneers. As long as they fit your mouth comfortably once you receive your removable veneers, no other work is necessary.
The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge.
This sounds like a product I was told I could get from my dentist?
The Snap On Smile, a lot of people will say are referred to as snap smiles, or their snap on smile dentist. What you’re going to find is that there are other people who say they can do some kind of smile enhancement, and it’s called snap ons.
The problem is the same problem that existed earlier is that we don’t believe they are being made available to the people who need them. You see people who used to do million dollar campaigns about smile enhancement. What happens is they’re really not offering smile enhancement. You get there and they say, “Oh, no, I’d like to show you veneers. Let’s do some bonding. Let’s get you into this. Let’s get you into that. And don’t worry about payments. Don’t worry, we can get you financed.”
And what happens is the person came in to see something they never even saw.
What is the difference between dental veneers and dentures?
Our veneers can be a great alternative for people considering dentures, especially if you’re hesitant to have your real teeth removed. However, if you’re wearing full dentures now, the veneers won’t work as a replacement, because you likely don’t have the teeth required to hold the veneers in place.
Some people choose our veneers over dentures, because ours is a pain-free, and procedure free solution. No pulling teeth, no pain or swelling, and no recovery time. Many people are also happy to learn that our veneers don’t cover the roof of your mouth the way dentures do, and make it a much more comfortable – or ‘livable’ solution. Not to mention that our veneers are a reversible decision. If you go with dentures now, you can never get your teeth back, but if you try removable veneers first, you can always decide to get denture later.
PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® are specifically designed as cosmetic contrivances. Their sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our veneers only replaces the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate for the PressOn Veneers™, Bil Veneers®, and IncrediBil Veneers® contrivances, as it is not suitable for any other use. We are design lab professionals, not dentists.
To help you determine whether you are eligible, please visit this page: https://brighterimagelab.com/am-i-eligible-for-brighter-image-lab/
Product Information: Tooth Polisher
Is the tooth polisher cordless?
How much is the tooth polisher?
Your price will depend on the products/options you select. All of our polisher systems come with Bilistic Detox Serum, but you will need to purchase the upgraded systems to receive the Dental Cleaning Tools or the Care Kit. Click the link below and it will take you straight to the pricing area. https://brighterimagelab.com/bilistic-pro-tooth-polisher/#order
How often should I use the tooth polisher?
You can use the polisher as often as needed to remove the stains and plaque that normal tooth brushing missed. This product is not meant to replace dental visits. You should see your dentist regularly.
How does the polisher work?
The best tooth polisher, the best prophy heads, the best tartar/calcium softener/dissolver, and introduced them to our trusted and proven Lab Direct Teeth Bleaching System to create the first true Teeth Cleaning, Bleaching, and Polishing system. Now, for the first time ever, you can truly polish your teeth from the comfort of your own home or office without going the the dentist. Better still, you can use the same polisher to clean and polish your family’s teeth!
Will the polisher damage my teeth?
The Bilistic Pro Series Tooth Polisher was designed to reduce bounces and eliminate uneven pressure. The prophy heads we supply are 100% latex free and feature an improved flare for better sub-gingival access. The prophy angle is designed for the smoothest rotation and consistent performance. Throughout all of our testing, we did not have any instances of damaged teeth. We ask that you read and carefully follow the instructions, however, to ensure the same success. As with any conversation regarding dental health, we encourage our clients to continue visiting their dentist regularly.
Is the polisher chrome or black?
The Bilistic Pro Series Polisher is a chrome color. The casing is made from a stainless metal material.
Can I buy the polisher by itself?
Every polisher comes with at least 2 syringes of Bilistic Serum to get you started. This comes pre-packaged and is included for you as a courtesy.
How do I care for the polisher?
You should remove the prophy head after each use and clean with water. Always change to a separate head if sharing the polisher with other users. Wipe the exterior of the polisher with a soft cloth or tissue to clean. *DO NOT IMMERSE THE MOTOR IN WATER*
CAUTION: Keep out of reach of children. Not for use by children under 17.
Will the polisher come with any instructions?
All of our polishers do come with instructions included in the packaging. A simple rundown of our instructions can be found below:
- Always Brush your teeth before using.
- Place one of the included Prophy Heads onto the polisher making sure to align the placement of the tab / key.
- Twist the textured section of the handle counter-clockwise to lock the head into place.
- Place a small amount of polishing serum in the tip/cup.
- Before pushing the switch, use the tip to spread a little compound over the teeth.
- Do not use pressure – This product is engineered to clean/polish appliances as well as teeth – use caution and do not over-polish. A light touch is all that’s needed.
- Do not spend more than a few seconds on each tooth. (Some splattering can occur)
As always, you may call or chat with one of our smile specialist with any questions you may have.
What is the Bilistic Pro Series Polisher?
The BILISTIC Pro-Series Tooth Polisher provides professional level stain removal and polishing like you’d expect from the dentist’s office. Powerful and easy to use, it allows you to remove stains before they have a chance to set in – and is engineered with the potential to achieve the same results as a dental office polishing.
Can I use the polisher on my veneers?
The Bilistic Polisher is meant for use on your existing teeth only. We do not recommend you use it on your veneers. Doing so will void any adjustment or warranty you may currently have.
Why should I add trays to my polisher order?
We developed our Bilistic Pro Series Polisher to be used in conjunction with our Bilistic Teeth Cleaning/Bleaching system. Our Lab Direct Process has improved the smiles of over 500,000 clients since 1997, and we stand by every item used in this process, including the Bilistic Infusion Trays. Letting your teeth soak in our Bilistic Infusion Serum allows it to work into the tubulars getting to the pulp of the tooth. This process cleans your teeth better than brushing and flossing alone. We highly recommend all of our clients to use the Bilistic Infusion Trays when beginning the Lab Direct Process.
Does the polisher come with any cleaning tools?
When you select any option except the basic polisher system (the lowest option), you will receive Dental Cleaning Tools with your purchase.
Can I use the polisher if I have cavities?
The simple answer is, we’re not sure. Even though we’ve successfully sold 100’s of polishers to clients who may have crowns, partials, caps, and fillings – the truth is there are some cases in which it might not work. If your dental work is still strong and not in danger of falling out or breaking, chances are very good that you can use our polisher. However, if you have concerns about your dental work, that’s always a conversation best had with your dentist.
Does the polisher come with any Bilistic Detox Serum?
All of our polisher systems come with Bilistic Detox Serum. Our base system only contains 2 syringes of the Bilistic Detox Serum, but the amount included increases when you select the upgraded systems.
How do I operate the power selector?
Simply place the AC plug into any standard outlet and insert the adapted into the bottom of the polisher. Rotate power dial to desired setting and use power switch located on polisher when ready to operate. A red indicator light will illuminate on the AC plug when the unit is ready for operation. *DO NOT EXCEED THE RECOMMENDED SPEEDS INDICATED ON THE LABEL. THIS POLISHER IS DESIGNED FOR OTHER APPLICATIONS OUTSIDE OF THE MOUTH. EXCEEDING THESE GUIDELINES CAN CAUSE INJURY.*
Do you sell replacement prophy heads?
The Bilistic Pro-Series Tooth Polisher was designed to use universal prophy polishing heads. These can be purchased in many online marketplaces, including Amazon and eBay. Most dentists also have them, so you may ask if your dentist would sell them to you. Due to the popularity of our polisher, we reserve all polisher heads for Bilistic Pro-Series Tooth Polisher systems, and do not carry replacement polishing heads.
How do I change the prophy heads?
To unlock the head, twist the textured section of the handle clockwise. Place one of the included Prophy Heads onto the polisher making sure to align the placement of the tab / key. Twist the textured section of the handle counter-clockwise to lock the prophy head into place. A red indicator light will illuminate on the AC plug when the unit is ready for operation. *PLEASE NOTE: THE UNIT WILL NOT POWER ON UNLESS THE POLISHER HEAD IS LOCKED.*
View the images below for reference.
Do I really need the cleaning tools?
Cleaning tools are not required to achieve a whiter smile. We include them with our Bilistic Pro Polisher Plus for the benefit of those who choose to use them. You should still get a cleaner, whiter smile without them, though.
Can I buy just the cleaning tools?
We sell the cleaning tools bundled with our teeth cleaning and tooth polishing systems because we feel strongly that you should get the maximum benefit of our whole process. From start to finish, every step in our process will help you achieve a cleaner, whiter smile.
Which tools come with the cleaning tool kit?
Every cleaning tool kit comes with a pair of tweezers, a pick, a scaling tool, a mirror, and a tongue scraper.
Product Information: Teeth Whitening
What results can I expect?
Many people can see a difference after the first Lab Direct™ Teeth Whitening session. Dramatic results usually come in 5 to 6 days. We recommend that the initial Lab Direct™ Teeth Whitening process be continued for 12 consecutive days. After those 12 days, you only need to whiten your teeth as often as you want.
If you want a continuous white smile, then you will need to bleach at least once a month. If you just want your teeth white for special occasions, then bleach them the night before and 30 minutes before the event. Most people’s teeth get up to 7 shades whiter in one day using our Lab Direct™ Teeth Whitening Process!
Is your teeth whitening process safe?
YES! Studies from the Academy of General Dentistry, (AGD Impact, April 1998, p.23), during the past five years have proven the Lab Direct™ Teeth Cleaning Process to be safe and effective. A small percentage of people may experience some tooth sensitivity and gum irritation, which disappears once you stop using the Lab Direct™ Teeth Cleaning Process or by decreasing the amount of time you use the Lab Direct™ Teeth Cleaning Process.
Will your teeth whitening process make my teeth sensitive?
Some people experience temporary tooth sensitivity while using the Lab Direct™ Teeth Cleaning Process which always is relieved upon the discontinuation or completion of the Lab Direct™ Teeth Cleaning Process. There are no other significant side effects of the Lab Direct™ Teeth Whitening Process.
Will your teeth whitening process hurt my gums?
With our Bilistic Infusion Trays™, our Bilistic Pure Bleach™ Gel should not come into contact with the gums unlike over the counter systems which use boil-n-bite teeth whitening trays. If sensitivity is occurring, try using less Bilistic Pure Bleach™ Gel. If it persists, try using our Lab Direct™ Teeth Whitening Process every two days instead of every day.
What is the shelf life for your Bilistic Pure Bleach Gel / Bilistic Detox Serum?
Unrefrigerated, our Bilistic Pure Bleach™ Gel and Bilistic Detox Serum have a 2 year shelf life. Refrigerating the Bilistic Pure Bleach™ Gel and Bilistic Detox Serum adds 1 year of shelf life to that 2 years for a total of 3 years. Our Bilistic Pure Bleach™ Gel and Bilistic Detox Serum are never more than 4-6 weeks old when you receive it because we are the manufacturer. DO NOT FREEZE our Bilistic Pure Bleach™ Gel or Bilistic Detox Serum!
How does your teeth whitening process remove stains?
Our Bilistic Teeth Cleaning system is a unique process designed to clean your teeth before bleaching them. This process starts by using our Bilistic Detox Serum to clean your teeth down into the pores. Removing the layers of tartar and plaque, this detoxification process prepares your teeth to be more receptive to the Bilistic Pure Bleach Gel.
Our Bilistic Pure Bleach™ Gel removes even the toughest stains with a gentle action designed specifically to whiten your teeth. As the active ingredient in the gel (carbamide peroxide) is broken down and oxygen acts upon the remaining stained organic deposits, it oxidizes them into a white color, making the overall tooth color closer to its natural unstained color.
Will your process whiten my teeth if I have gum recession?
Some people have gum recession on one or more teeth. Usually, the root surface which becomes visible as gums recedes has an appearance that is somewhat darker than the rest of the tooth. This is because root surfaces are not covered by enamel but are instead composed of another naturally darker material called “dentin”.
The Bilistic Teeth Whitening Process won’t effectively lighten dentin. This means that the color of the root portion of the tooth (which shows where the gum recession has occurred) will not change noticeably as a result of your teeth whitening efforts.
Is your teeth whitening process permanent?
No, however, for most people, the treatment will last for many years. Your teeth have become stained in the first place from consuming various foods and beverages. Upon the completion of our initial Lab Direct™ Teeth Whitening Process, your teeth are restored to their natural white color. Exposure to foods, drinks such as coffee, colas and red wines, smoking and other consumables will gradually darken teeth again over time. You may want to periodically use our Lab Direct™ Teeth Whitening Process. After the initial Lab Direct™ Teeth Whitening Process, most people do touchups at least once a month.
What are Bilistic Infusion Trays, and how do they work?
The Bilistic Infusion Trays™ are appliances designed to hold the Bilistic Pure Bleach Gel™ and Bilistic Detox Serum™ in place and fit comfortably over the teeth. Bilistic Infusion Trays™ optimize the whitening process by keeping the Bilistic Pure Bleach Gel™ and Bilistic Detox Serum™ in contact with the teeth. Our Bilistic Infusion Trays™ are very thin and very clear, made to fit your teeth exactly.
What is the difference between the boil-n-bite whitening mouthpieces and the Bilistic Infusion Trays?
Although both trays are safe, the precision Bilistic Infusion Trays™ are more precise and more comfortable to wear. These are the exact mouthpieces that a dentist provides. They help you save Bilistic Pure Bleach Gel™ and Bilistic Detox Serum™ and are better for people who may have sensitivities to teeth whitening gels on their gums. Also, Bilistic Infusion Trays™ are much easier for you to create since there is no boiling water involved in the formation process.
Are there any side effect to your teeth whitening process?
Some people experience temporary tooth sensitivity during the Bilistic™ Teeth Cleaning Process which always is relieved upon the discontinuation or completion of the Bilistic™ Teeth Cleaning Process. There are no other significant side effects.
What is included in the teeth whitening system?
You will receive our complete Bilistic Teeth Whitening System. Complete the easy to follow, 4 point instructions on making the impressions for your custom-fitted trays.
You return these impressions in the pre-addressed stamped envelope back to us and then we will process your impression trays the same day we receive them, just like we would do for a doctor, and mail them back to you at no additional cost.
Our service provides Bilistic Pure Bleach™ Gel, the highest strength gels available. Unlike other procedures that offer questionable results at high prices and often require on-going maintenance, Brighter Image Lab® is affordable and offers a 100% results satisfaction guarantee. Ask your local dental office and compare the price of regularly $600 or more, compared to the Brighter Image™ Bilistic™ Teeth Whitening price of $71. You will save money and obtain the most advanced Lab Direct™ Teeth Cleaning System in teeth whitening today.
How much Bilistic Pure Bleach Gel or Detox Serum do I need?
Our Starter Bilistic™ Teeth Cleaning System comes with four applicators of Bilistic Pure Bleach™ Gel and Bilistic Detox Serum™. These will be used for the initial whitening of your teeth. Each syringe should yield 2-3 cleaning sessions.
Our Deluxe Bilistic™ Teeth Cleaning System comes with eight applicators of Bilistic Pure Bleach™ Gel and Bilistic Detox Serum™. Four of these will be used for the initial whitening of your teeth. The other four will keep for up to 2 years (an additional year if refrigerated). You may use these for touch-ups before pictures, presentations, or special events.
Our Executive Bilistic™ Teeth Cleaning System comes with 16 applicators of Bilistic Pure Bleach™ Gel and Bilistic Detox Serum™. Four of these will be used for the initial whitening of your teeth. The other 12 will keep for up to 2 years (an additional year if refrigerated). This is ideal for keeping your teeth white year round, doing one session per month after the initial bleaching period.
I already have a set of moldable mouthpieces. Can I just purchase the Bilistic Pure Bleach Gel or Detox Serum?
Yes, we sell Bilistic Pure Bleach™ Gel and Bilistic Detox Serum separately in various quantities (please click here for more details). This is the same Bilistic Pure Bleach™ Gel and Bilistic Detox Serum that is sold in our complete Lab Direct™ Teeth Whitening Systems and professional dental offices. It can be used with any dental tray in the same way as your previous teeth whitening gel.
How does the teeth whitening process work?
Our Bilistic™ Teeth Whitening Process is a simple 4 step teeth whitening process that lightens discolorations of tooth enamel.
Start by placing your order online. Then Step 1, we express you our Lab Direct™ Teeth Whitening System by courier. Then Step 2, Open our system and read the four point instructions to properly bite down on our impression trays. Step 3, After successfully taking your impressions you return them to our dental lab (we provide the postage paid envelope) where we then fabricate your Custom Fitted Bilistic™ Teeth Cleaning Trays – made the same way we do for cosmetic dentists – Then Step 4, we express your Custom Fitted DURABRITE™ Bleaching Trays back to you usually within 24 hours.
IT’S THAT EASY!! Now you have received the exact custom fitted Bleaching Trays and have the finest quality Bilistic Pure Bleach Gel™ without paying a dentist. Lab Direct™ saves you 100’s, it’s that easy.
Why is your Bilistic Pure Bleach Gel better?
Brighter Image Lab™ is the manufacturer of Bilistic Pure Bleach Gel™. We specialize in manufacturing only competitive strength teeth whitening gel. Our Bilistic Pure Bleach Gel™ is the most preferred by top models, actors, executives and athletes.
Our Bilistic Pure Bleach Gel™ is a pure blend of 30% Hi-Intensity™ carbamide peroxide with no fillers or mixed blends designed to achieve the safest, fastest, most dramatic professional results in the least amount of days with the least amount of maintenance.
How important are the Bilistic Infusion Trays to the teeth whitening process?
Bilistic Infusion Trays™ are very important. It allows you to use less Hi-Intensity™ Competitive Strength Teeth Whitening Gel by holding the Bilistic Pure Bleach Gel™ and Bilistic Detox Serum™ closer to the teeth. Bilistic Infusion Trays™ are durable, comfortable, and made of the finest quality material. All of these features combine to create the most effective teeth whitening trays getting your teeth their whitest ever! While we ask that you don’t eat, drink, or smoke with the Bilistic Infusion Trays™ in, you can talk with the trays in your mouth. They are so comfortable that you can even sleep in them. Bilistic Infusion Trays™ are only available from Brighter Image Lab™. Order your Bilistic Infusion Trays™ now!
How does your teeth whitening process compare to other processes?
Our Bilistic Teeth Cleaning Process™ offers the most effective products at consistently lower prices on all orders. We also give quantity discounts, and the best possible level of service – whether you are ordering online, or need live assistance on our toll-free number. We can honestly say, you won’t find another 5-Star Dental Lab like ours!
Does your teeth whitening process work on tetracycline or minocycline discoloration?
Yes as shown by the following article:
CHICAGO (January 23, 2001) The Academy of General Dentistry
New findings reveal how a tooth whitening procedure – typically not an option for those children with tetracycline-stained teeth – can be effective for lightening dark, intrinsic stains, with results lasting more than four and a half years, according to the Academy of General Dentistry.
“Before this study, people with tetracycline stains were considered poor candidates for nightguard vital bleaching,” explains Ralph H. Leonard Jr., DDS, MPH, who has spent more than 10 years researching this topic, also known as a common tooth whitening procedure. “Until recently, crowns, veneers or internal bleaching were patients’ primary cosmetic options for alleviating stains caused by tetracycline.”
Tetracycline is an antibiotic that was widely used in the past primarily to treat ear infections in children. When the drug is taken during tooth formation and development, it can cause dark, intrinsic discolorations of teeth — staining the tooth from the inside out. The teeth may be stained various shades of yellow, gray, brown or bluish-black with horizontal bands during the time in which the drug was taken.
Minocycline, a drug in the tetracycline family, is also capable of discoloring teeth. Minocycline is widely used today to treat severe acne in adolescents. Consumers, dentists and medical doctors should be aware of the possible tooth staining effects of minocycline therapy.
Patients with tetracycline stains on the lower two-thirds of the tooth (the biting edge) may see a better cosmetic result than those that have stains on the upper third of the tooth, near the gum line.
Tooth bleaching is the whitening method used to treat tetracycline stains. Stains can be lightened in many cases with extended treatment time and with minimal side effects. “Most commonly reported side effects are tooth sensitivity and gum irritation; both disappear soon after completion of the whitening,” says Dr. Leonard.
Patients are fitted with custom mouth tray for application of the whitening gel. The patient will place the gel in the tray and wear the tray for four to eight hours a day or at night until a desirable cosmetic results is obtained. In many cases, it may be four to eight weeks for the desired effect to occur, but it could take six or more to obtain the result, due to extensive staining.
“This whitening method shows that tetracycline-stained teeth can be whitened successfully,” reports Dr. Leonard. “Patients who participated in the study were overwhelmingly positive about the results, were glad they had participated in the study and would recommend the procedure to others.”
The Academy of General Dentistry is a non-profit organization of more than 37,000 general dentists dedicated to staying up-to-date in the profession through continuing education. A general dentist is the primary care provider for patients of all ages and is responsible for the diagnosis, treatment, management and overall coordination of services related to patient’s oral health needs.
Can your teeth whitening process whiten crowns, bridges, or porcelain veneers?
Our Bilistic Teeth Cleaning™ Process can lighten teeth which have porcelain veneers. Our Bilistic Teeth Cleaning™ Process will not make a color change in the dental work you have already had done but can remove discoloration from staining. This includes restorations such as: white fillings, bonding, crowns, and bridges. In most cases, a person’s teeth should undergo our Bilistic Teeth Cleaning™ Process first and then afterwards their dental work done to match the new shade of their teeth.
What is full cure teeth whitening?
A full curing is when the teeth are whitened past the surface of the tooth. By doing a full curing of the tooth we whiten into the pulp of the of the tooth which usually makes the whitening brighter and tends to last much longer than just surface whitening that generally lasts only a few months.
Is your teeth whitening system the same thing dentists sell for much more?
Our service is the exact same Lab Direct™ Teeth Whitening Procedure, Bilistic Pure Bleach™ Gel & Bilistic Infusion Trays™ used by cosmetic dentists in offices across the country. Your Bilistic Infusion Trays™ are made in a lab right next to the teeth whitening trays dentists are charging $500 plus dollars for. You can also expect the same professional results or better.
Placing An Order
How much do your products cost?
We constantly monitor our prices and measure it against several factors like cost of materials and labor costs. It is for this reason that we direct our clients to the appropriate product page for the most up-to-date pricing. You can find links to these pages below:
Does insurance cover dental veneers?
We don't accept insurance because we are a dental lab and not a dental practice. We've found that some insurance companies may reimburse you for our Veneers, but that is something you'll need to discuss with your provider. If you believe they will do so, we can provide you with the necessary paperwork upon request.
If you are concerned because you do not have a checking account or credit card, we also accept payment by Wire Transfer. You can find the details by clicking on the following image:
Where can I purchase your products?
There are three ways to order. You may order online in our shopping cart, by chatting with one of our smile experts, or by calling a smile expert.
Is financing available for your products?
Currently financing is available in the United States for dental veneers. Please click here to apply or contact us for more details.
We are looking to expand our financing to cover more products in more locations. We will update our website as more financing options become available.
How do I get started?
For teeth whitening clients:
You start by making an impression of your teeth at home with our easy-to-use system. You mail these back to us in the postage paid envelope we provide. You then upload photos of your current smile using the cheek retractors provided in the impression system. Our lab technicians then make your Bilistic Infusion Trays™ from the impressions of your teeth and return these to you, usually within 24 hours. You then apply our Bilistic Pure Bleach™ Gel inside the Bilistic Infusion Trays™ and place them over your teeth. You may wear the Bilistic Infusion Trays™ from 30 minutes to 4 hours per day. Most people see dramatic results after only a few hours of bleaching time. We love seeing your results, so remember to upload after photos using the same cheek retractors after you finish your 12th session!
For dental veneer clients:
You start by making an impression of your teeth at home with our easy-to-use system. You mail these back to us in the postage paid envelope we provide. You then upload photos of your current smile using the cheek retractors provided in the impression system. Our smile designers then create your custom dental veneers from the impressions of your teeth and your photos and return these to you. You then follow the instructions provided to place them over your teeth. Remember that it may take time before you become accustomed to wearing your new veneers. We love seeing your results, so remember to upload after photos using the same cheek retractors after you receive your veneers!
Do you accept insurance?
We don't accept insurance because we are a dental lab and not a dental practice. We've found that some insurance companies may reimburse you for our Veneers, but that is something you'll need to discuss with your provider. If you believe they will do so, we can provide you with the necessary paperwork upon request.
Do you accept Care Credit?
We cannot take Care Credit right now. But if you have a card with the VISA logo, we can sometimes accept it.
Financing
Do I need to resubmit my application?
What is the status of my application?
As long as your application was received, you can expect to receive documents from the financing company, usually within 2 business days. If you have waited more than 2 business days, please send an email to [email protected].
How do I cancel my application?
You may cancel your application by emailing [email protected] using the subject line of “Cancel”. You may also ask that they transfer your down payment to Brighter Image Lab if you would like to purchase at the Lab Direct pricing.
Do they have to be paid off before I receive them?
If you purchased through a 3rd party financing company, your veneer will be shipped as soon as it is ready.
How do I make a financing payment?
For clients who financed their order, your installment payments are automatically deducted from your account. If you need to make an additional payment or make-up a payment or update billing information, you can contact the financing company at [email protected]. If you purchased directly from Brighter Image Lab®, and you’re trying to pay your balance or rectify a failed payment, please ask to speak with a “live rep” and they will assist you immediately.
I need to change my bank information.
You may login at https://mscdevinc.com to update your bank account information at any time. You may also elect to send an email to [email protected] to request to have this information changed as well.
I can't make my payment this week!
The sooner you can notify the financing company of this, the better they can assist you in resolving this issue. Send an email as soon as possible to [email protected] specifying what week the payment cannot be made, and on what date you can make the payment. Please note that rescheduling one payment will not necessarily reschedule them all.
I got an email about problems with the deposit?
Please contact the financing company at [email protected] as soon as possible. Your order has been placed on hold while your account is debited the amount of the security deposit.
I think you charged the down payment twice?
When this happens, it is usually because the financing company required a security deposit on top of the down payment. On the contract that is submitted, there is a section specifically mentioning the requirement of a security deposit. There you should find the amount which was deducted from your account.
Why did you report me to the credit bureau?
The financing company uses software to track payments and report them to the credit bureau. It automatically reports when payments are made, and when they are missed. If you feel that you have been reported in error, please send an email to [email protected]
Why does my account still show a balance?
You may email [email protected] or visit https://mscdevinc.com and login to your account to find your account balance. To contact or resolve any payment issues regarding a financed veneers, including paying off the balance, you must email [email protected].
Why is it more than advertised?
The financing company does not pay the Lab Direct pricing when they place an order on your behalf. We offer our Lab Direct clients this discount as a benefit, but the downside is having to pay the entire amount within 30 days. If you cannot afford to do this or would like to build your credit portfolio, we recommend financing the veneers to both split the cost into smaller, more manageable payments, and to help build your credit rating up by making payments on time.
Do you guys do a credit check?
Yes, when you submit your application, you will be asked for your permission to pull a copy of your credit report. The financing company will access and review your credit report and their inquiry will then be listed on your report in the future. Some people refer to this as a “hard credit check”.
Can I buy one arch now and add the other arch later?
Once you enter into an agreement with the finance company and sign your contract, we cannot add or remove anything from the order. The best time to decide is when you place your initial order. We have worked with the finance company to keep the payments low – less than a $2 difference – for both double and single arch selections.
My Account
Why do I need to send photos?
Photos help our designers match your new smile to your teeth and facial structure, and are essential to the design process. We need a close up of your teeth and gums (with lips pulled back) and a headshot of you smiling with good lighting.
You can upload photos from our website by logging into your account (https://brighterimagelab.com/MyAccount/), and clicking on your order. If you have not purchased from us yet, you can upload them on our Upload Photos page (https://brighterimagelab.com/upload-your-photos-2/).
Be sure to add detailed notes regarding what you are looking to change about your smile, whether you are interested in a top, bottom, or double arch, and which veneers you are interested in purchasing. This helps our representatives better assist you. However, We receive hundreds of photos per day and we can’t reach out to all of them, so it’s your responsibility to make contact after uploading.
Where do I send my photos? / Did you receive my photos?
Do you want to find out if removable veneers are good for you? Click the "Upload Photos" link at the top of the page and choose "Consultation". Fill out the form and upload your pictures. Then, call or chat with one of our representatives.
If you are already a client, you may see what photos we have on file for you at any time by going to the “My Account” area of our website (https://brighterimagelab.com/MyAccount/) and viewing your order.
You can find the “My Account” link at the top left of our website. From there, simply enter your username and password, and a page will appear with your order information.
Click the link to view your order, and near the bottom of the page, you can see which photos are associated with your account.
If you do not see any photos, or you want to upload new photos, you may use the form provided in the same area.
It is recommended that you utilize this area to upload your own photos so that we may process your case faster. Sending them to a smile representative may cause delays in getting them to our designers, which could add to the time it takes to produce your final veneer.
When should I submit photos?
After you order, we will send you an impression system. Inside this system, you will find a cheek retractor. We ask that you wait to submit your photos until this arrives so that you can take a better photo of your teeth and gums.
What is the status of my order?
Rather than waiting on one of our team members to look up your account to provide you with this information, we invite you to navigate to the “Account” area on our website (https://brighterimagelab.com/MyAccount) and login.
In the “Status” column, you will find the current status of your order. This is an accurate, ‘real time’ status.
Once you click “View Order” in the next column, you will find the date your order was placed, and projected completion dates (once they become available) at the top of the page as well as a link to “Track Your Order” (for delivery purposes).
You are also welcome to wait for one of our team members to provide you with that information here as well.
What does this order status mean?
For a quick reference, you can find descriptions for all of our order statuses on this page: https://brighterimagelab.com/status-descriptions/
If you need a more detailed response, or clarification about any of the statuses found on this page, you may wait for a response from one of our team members.
Is the estimated shipping delivery date accurate?
We can only estimate our design process which begins once we receive usable impressions from you, which is about 30 business days then we ship it to you once it's complete.
Use this page to calculate your estimated delivery date:
https://brighterimagelab.com/estimated-delivery-dates/
Is everything OK with my account?
If issues with your case arise, we generally notify you by email and in some cases a text message. If you’re concerned that you aren’t receiving our emails, try checking your “junk mail” or “spam folders. If that doesn’t work, we suggest calling or chatting with a live rep to verify that we have the correct email and cell phone number on record.
Where is my receipt?
When you place your order by phone or chat, it can take 24-48 hours to enter your order into our system. Even if you place your order online, sometimes those email messages can be delayed for a few hours. If you’re concerned that you aren’t receiving our emails, try checking your “junk mail” or “spam folders”. If that doesn’t work, we suggest calling or chatting with a live rep to verify that we have the correct email and cell phone number on record.
I have purchased, now what?
Thank you for your purchase! You will receive an email confirmation and receipt of purchase. There will also be a separate email with the tracking information of your package. When you receive the package please review the video on the website when you are ready to make impressions. Be sure to submit your photos DIGITALLY via the instructions in the letter included in your impression system. If you have any further questions please don’t hesitate to contact us and we will be happy to assist you.
I can't get my impressions right.
If the impressions you send us don't work, we will tell you why and help you make it better. We will also give you a new impressions system for free up to two times. It is important to make good impressions, and we want to help get you the best veneers possible.
You may watch the instructional video at our website by following this link: https://brighterimagelab.com/making-impressions-for-brighter-image-lab/
If you would prefer to have one of our smile specialists walk you through the process, you may call us between the hours of 8:30am to 5:00pm – Monday through Friday – Central Time
How long does (Order Status) take?
While our team attempts to locate the specific information you requested, we invite you to follow the status of your order in our client area at: https://brighterimagelab.com/MyAccount/. There you will find the current status of your order, as well as the estimated delivery date.
We do understand that many of our clients are excited about receiving their veneers. It is our aim to finish your veneers in a timely manner, but never at the expense of providing you with a quality veneer. It may seem as though it is taking a long time to make your veneer, but we usually deliver your veneer on or before the estimated delivery date.
How do I update my account?
You can view your purchase history through the “Account” area on our website.
Simply click on the “Account” button at the top of any page and login. Once you login, you will be able to see your entire purchase history. Here you can update photos and more.
To update some information such as your address, you will be required to contact a live representative.
Here is a direct link to the “Account” area: https://brighterimagelab.com/MyAccount
How can I track my shipment?
We send tracking with almost all shipments we send to our clients. When we create a shipping label, our software sends an email with the tracking information to your email address on file.
Within this email, you should find a link to the tracking information whether it is with the United States Postal Service (USPS) or FedEx.
Alternatively, you may also login to the ‘My Account’ area on our website (https://brighterimagelab.com/MyAccount/) and login. Click ‘View Order’ of the shipment you want to track. Then click ‘Track Your Order’. A box will popup with your tracking information.
Clicking the number next to ‘Tracking Number’ will take you to tracking information on your shipment.
Please note that we cannot control your package once it has been shipped. All processing times noted on our website are our lab processing estimates and do not necessarily reflect shipping times.
Help! I can't access my account online!
You can navigate to the “Account” area on our website (https://brighterimagelab.com/MyAccount/) and login using the details you supplied when you submitted your order.
If you placed your order by phone or chat, use the email address you supplied to our agent, and your phone number (numbers only – no spaces) as the password.
If you forgot your password, you may reset it using the link
https://shop.brighterimagelab.com/default/customer/account/forgotpassword/
Please ensure you are using the same email address you entered when you placed your order. It must be spelled exactly the same way. The same goes for the password you provided.
If this still does not work, you may need to call or chat with a live representative to obtain access. Please have the email address and phone number for your account ready for our agent to verify.
Did you receive my impressions?
You can ensure we received your impressions from the “My Account” area of our website (https://brighterimagelab.com/MyAccount/).
Simply login by clicking “My Account” at the top of our website. Once you sign in by using the username and password that you created your account with, you will see a list of orders you have made. On the left side of the order listing, you will see a status. If the status is ‘Processing: Impressions Received*’, you can be sure that we have received your impressions and our staff is working to get the veneers back to you in a timely fashion.
If the status reads ‘Order: System Shipped’, then it is likely we have not yet received your impressions. If it has been less than 5 business days, we ask that you give it a few days to reach us. Otherwise, please contact our smile specialists by chat, email or phone and let us know.
If for some reason, we can’t use the impressions you send us, we’ll make detailed notes about why, give you specific feedback on how to avoid that issue, and send you another impressions system automatically, at no charge. A great veneer starts with a great impression and our job is to help you accomplish that in whatever way we can.
We recommend you call one of our trained smile specialists to help walk you through the process of making impressions if you have been asked to remake them or if you do not feel comfortable making the impressions.
Can you use the impressions from a previous order?
There are a number of reasons why we do not normally use the same impressions more than once. We may have discarded your impressions, your teeth may have shifted, or we may need a better impression of your gum line to complete the order. If you would still like to use the same impressions, please chat with a live representative who can verify whether this may be a possibility for you.
Company Information
How do you make these available to people who need it most?
All the time, we’re behind. We have more clients than we can take. What happens is we tell them if you just want to fix your teeth, if you want a Jessica Simpson smile, or you want to look like Halle Berry, or you want to look like Jennifer Anniston or Julia Roberts, then you know we can help you, but you’re not our guy. And because we deal with people that have issues. People that have real concerns and real challenges. We don’t mind doing them, but we don’t want you in line if we’re booked up.
Do you have any locations where I can come in for an appointment?
We have offices in the US, Australia and the UK. But we can work with you from anywhere in the world. You do not have to be close by because we do everything through the postal service. It does not matter if you are near or far away, your experience will be the same.
Do you do any work outside the US?
We do a lot of US work, but I would say 40% our business is non-US based.
It’s growing to the point that it’s not equal. We actually shut advertising off and we blocked ourselves from certain countries in order to not get an inherited amount. UK, Australia, Canada is on our schedule daily. We want to be sensitive about how we’re dealing with it.
We use Federal Express to send things outside of the US. You should get your package in 2-3 days. We will put a small customs value on the package and mark it is a gift, so you may not need to pay extra taxes or fees.
All we try to do is be super sensitive and try go get people who are sober on both sides of the phone. We’re not excited about getting accounts/cases that we can’t mature, and we don’t want anyone getting excited about a case that’s going to have some complication.
One of the commitments that we had was to never drop below what we would consider 100% every time. Everything that we do is 100%, so that’s why we’re real careful about going after other countries.
I have to tell you that I’ve never been more appreciated in the UK. I’ve never been more appreciated in Australia. I’ve never been more appreciated in Ireland. The work that we do for those people is so profound.
Every day we are getting a “thank you” letter, and I can’t remember being in a business, knowing of a business where people would actually give you money, stop, send you pictures and a “thank you” card, and a letter that says, “I want to appreciate what you’ve done for me, you don’t know what you did.”
How do you eliminate the need for a dentist?
New technology has made making an impression so easy that a dentist is no longer necessary for making a quality bite impression. Most dentists send their work to design labs like ours, so we were able to eliminate the dentist from the process, saving you hundreds!
PressOn Veneers, BIL Veneers and IncrediBIL are specifically designed as cosmetic contrivances. Their sole purpose is to enhance the appearance of a person’s smile. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, we always recommend you consult with your dentist to ensure you are a suitable candidate for PressOn Veneers or BIL Veneers®, or IncrediBIL Veneers® contrivances, as they are not suitable for any other use. We are design lab professionals, not dentists.
Why is the cost for your products so much less than going to the dentist?
You are not paying the cost of $200 to $300 an hour in the dentist chair. You are buying Lab Direct™, taking your impressions yourself and sending them back to us at the lab instead of paying a dentist to do it for you. It’s simple – At Brighter Image Lab® our Lab Direct™ system is all that we do and buying direct from the lab saves you $100’s!
Who is Brighter Image Lab?
Brighter Image Lab® has been in the Lab Direct™ dental business since 1997. In the last 25+ years we have served over 500,000 clients from all over the world. While those numbers are impressive within themselves, we also earned a 94.4% satisfaction rating from our clients. Don't take our word for it, see what our clients say themselves.
What are your hours of operation?
While our website runs 24 hours a day, 7 days a week, the Brighter Image Lab® Staff is available by phone 5 days a week, and some weekend hours:
Mon-Fri 24 hours a day, Saturday and Sunday hours may vary.
Why do you sell your products Lab Direct instead of through dentists?
Back when we were exclusively in the Teeth Whitening business, Dentists would routinely charge as much as $800 dollars for Teeth Whitening Systems IDENTICAL to our Lab Direct™ Teeth Whitening – and as you would expect, their results are no better than ours. And the dentist doesn’t even do the work! Their assistants take the impressions of your teeth, their assistants send your impressions to a dental lab (just like ours), and their assistants apply the treatment or send you home with it it to do yourself! The dentist does very little (usually none) of the work, and makes all the money.
When it comes to fairly priced Teeth Whitening, Lab Direct™ is the way to go. The magic of our Bilistic Lab Direct Teeth Whitening™ service is in our ability to provide both Custom Fitted Whitening Trays, and our professional strength Bilistic Pure Gel™. If we build your Teeth Whitening Trays and you apply the Bilistic Pure Gel™, the why would you ever pay a dentist to get involved? You wouldn’t. You shouldn’t.
The same is true for our dental veneers. Many dentists like to criticize our product, conveniently ignoring the fact that removable veneers are sold in dentist offices all over the country. So do they really have a problem with our veneers or are they just upset we make it impossible for them to profit off of you?
Professional Strength Teeth Whitening starting at $71, and Veneers for as little as $795. And none of that would be possible if it weren’t for our Lab Direct™ process. Ask us about how to get started.
Do you use dentists in your process?
No, there’s no dentists on our staff, and the reason being is because the laws right now are so strong that you can’t, and we don’t want them. We don’t need them. If you were to give me 1,000 dentists today, I have nothing against any of them, but none of them know how to make a removable dental veneer. Less than 1% of the doctors in this country have the technology that allows them to improve someone’s smile without doing dentistry, and the reason being is it’s not profitable. So we try to separate ourselves, even when clients call us. We have doctors who call us and say, “Can you do this for a client?” And that’s what we tell them. We don’t mind helping your client, but we always deal with the client personally.
Delivery Information
When will I receive my dental veneers?
Generally we try to ship your impression system the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping. Once we’ve received usable impressions, Standard Productions takes about 30 business days, and our Smile Express takes about 14 - 17 business days – until we have a completed veneer. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.
Check this link for estimated delivery dates:
https://brighterimagelab.com/estimated-delivery-dates/
We appreciate your patience in waiting for your finished product! We know it will be worth the wait. Have any questions about getting started? Give us a call at 888-257-2455 and we’ll be happy to help. Thanks for choosing Brighter Image Lab!
For an easy-to-follow explanation of our process, watch this short video:
Are your products available in my country?
Our home offices are located in the US, Australia and the UK. But because of our Lab Direct processing, we can work with you from anywhere in the world. It doesn’t matter if you’re just down the street or on the other side of the world, your experience will be the same no matter where you are.
All of our products are designed, manufactured, and serviced from right here at our US headquarters in Fort Worth, Texas. But we can ship out impressions and receive them from anywhere in the world – as long as you have access to FedEx Delivery.
As a courtesy to our international clients, we accept payments by credit card and Wire Transfer. You can find the details for wire transfer payments by clicking on the following image:
My order never arrived
If you have not yet looked at your account on our website, you can navigate to the “Account” area on our website (https://brighterimagelab.com/MyAccount) and login. In the “Status” column, you will find the current status of your order. If the status contains the word ‘Shipped’, click “View Order” in the next column to view more information.
Once you click “View Order”, you will find the date your order was placed, and projected completion dates (once they become available) at the top of the page as well as a link to “Track Your Order” (for delivery purposes).
If you still cannot locate your order, you may wait for a response from us here, call us, or chat with a live rep on our website.
Returns and Adjustments
What if my dental veneers do not fit properly?
The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge up to two (2) times.
We strongly recommend that you call one of our smile specialists to receive phone instructions if you are directed to re-make your impressions.
Why are there no refunds or cancellations once the order is processed?
After designing 70,000 veneers, we found a percentage of people are simply not committed to our Lab Direct Process. At any point in time, our lab is working on 250-300 clients. In an effort to keep pricing low, we have to know when a client places an order, they are committed to work with us to have his/her veneer made.
While we may present cases similar to yours on our website, we cannot guarantee similar results or your satisfaction with your results. After reviewing the cases we show on our website, you determine whether you are qualified for PressOn Veneers, BIL Veneers, or IncrediBil Veneers. From the moment we process your order, our design lab begins the process to create your removable dental veneers. This allows us to keep our pricing competitive. Once our lab receives the impressions and photos of your smile that you supply, a considerable amount of time, effort, labor, and costly materials is invested to complete the process. It is for this reason that there are No Cancellations and No Refunds.
What if I don't like my dental veneers?
If you don't like how your PressOn Veneers, BIL Veneers®, or IncrediBil Veneers® look and feel, you can send them back within the first 30 days for an adjustment. We want to make sure you are happy with your new smile.
Our Client Services Representatives are trained to ask questions to find out the specific cause of any fit issues. They are educated on usual problem areas and can usually determine the exact cause of any fit issue within the span of a brief phone call.
We ask that our clients have the same level of commitment when requesting a remake due to fit issues, disclosing all known corrective areas by making notes, taking photos, and shooting video footage if necessary. The more information our design lab receives, the closer they will come to creating the one fit for your smile!
The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge. This gives you the chance to re-send additional impressions, photos, videos, notes, and suggestions to our design lab to assist in getting the correct fit for your teeth – all at no additional cost to you!
What if I change my mind?
Once you place your custom order, we begin creating your custom dental veneers. Once this process begins, we cannot re-use the materials applied to your custom order. It is for this reason that we do not offer any “change of mind” warranty.
We do all we can to avoid clients with unreasonable expectations, the majority of clients who change their mind do so because they are unhappy with the results of the first veneer they receive. Our limited warranty does cover up to two (2) remakes. You can rest assured that we do not intend to leave any client unsatisfied wherever possible, but it is possible!
- Three common reasons for client dissatisfaction:
- Client doesn’t like the look of the veneers
- Client feels the veneers are too think or bulky
- Client feels the veneers are hard to get used to
We are designers, not dentists. You supply the impressions that insures your fit. We take the job from there to complete you a custom finished veneer. However, because we never see our clients’ teeth before the impressions are received, we take on the task of designing our best design work for the existing impression.
This client changed her mind after receiving her veneer. She told us because she was unhappy, she decided to go to the dentist instead. We have gone through great expense to deliver veneers, and we feel the veneers she received look good enough to justify the work. Her refund request was therefore denied, and she was requested to continue the process of remaking the veneer.
A considerable effort is made to ensure that every client wants PressOn Veneers or BIL Veneers® before ordering. We encourage everyone to talk to our smile representatives by providing contact information in various locations on the website. Please ensure that you are fully committed to our process before you order, including allowing us to remake your veneer up to two (2) times after receiving the initial veneers from us.
What kind of guarantee do you offer?
Brighter Image Lab® offers a results satisfaction guarantee on our products. If you’re not satisfied with the fit of your custom product, all you have to do is simply contact us or fill out the RFA (return for adjusment) form in your account. You’ll be asked to return the custom product in accordance with the terms and conditions and we’ll remake or repair the fit. We want you to be able to trust our company and be completely satisfied with your purchase. Read our terms and conditions for more details.
Can you send packaging to return my veneers?
We do not provide packaging for adjustment and warranty requests. We may, however, provide you with a return shipping label at our discretion.
How can I find the return label that was sent to me?
If you are waiting for a return label, it should be sent to the email address you have on file by either stamps.com if you live within the US, or fedex.com if you live outside the US. If you still cannot find it, please double check your spam folder and make sure you are checking the correct email. If you find there are still issues, you can chat or call us to verify we have the correct email address on file.
How do I request an adjustment?
To qualify for an adjustment, we need some information from you:
- Please login to your account at https://brighterimagelab.com/MyAccount.
- Click on the appropriate order.
- Then, scroll down to the ‘Adjustment Request’ area and click ‘Submit Your Request Here’.
- Choose to ‘Download’ or ‘Print’ the ‘Adjustment Request Card’.
- Then, upload photos of your veneer in and out of your mouth using the form provided.
- Once we receive your completed form, we will email a return label. Return your veneer to us and include the ‘Adjustment Request Card’ hardcopy to that we can process your request.
We ask that our clients have the same level of commitment when requesting a remake due to fit issues, disclosing all known corrective areas by making notes, taking photos, and shooting video footage if necessary. The more information our design lab receives, the closer they will come to creating the one fit for your smile!
The dental lab does everything in their power to ensure that your veneers are a perfect snap fit to the impressions you supply before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from impressions you supply, and the process is started over.
This gives you the chance to re-send additional impressions, photos, videos, notes, and suggestions to our design lab to assist in getting the correct fit for your teeth.
How can I make a warranty claim?
To start a warranty claim, we need some information from you.
- Please login to your account at https://brighterimagelab.com/MyAccount.
- Click on the appropriate order. Then, scroll down to the ‘Warranty Claim’ area and click ‘Start Your Claim Here’.
- Choose to ‘Download’ or ‘Print’ the ‘Warranty Return Card’.
- Next, upload photos of your broken/damaged veneer and describe what happened using the form provided.
- Once we receive your completed form, we will review the claim and email a return label.
- Return your veneer to us and include the ‘Warranty Return Card’ hardcopy to that we can process your request.
We ask that our clients have the same level of commitment when requesting a warranty claim, disclosing all known issues by making notes, taking photos, and shooting video footage if necessary.
The more information our design lab receives, the closer they will come to adjusting the veneer to fit your smile!
